OpenText
Location
Gaithersburg, MD | United States
Job description
The Opportunity:
The Open Text Professional Services team is comprised of more than 3000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.
Such services include the implementation of solutions based on OT products including development and support of limited Fastrack solutions as well as custom solutions. The Client Manager role works closely with the rest of the customer account team including (primarily) Client Directors, but also License Sales, technical pre-sales and OT Practice Leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services. The Client Manager will at times be responsible for working with OpenText Professional Services Partners for staffing of projects where OpenText Consultants are not currently available.
The Client Manager is responsible for Professional Services sales and establishing an acceptable opportunity sold margin within US East Region.
You are great at:
•Supporting Opportunities as part of Client Director Sales team.
•Generating revenue opportunities by developing solutions for clients and Service Offering using creativity and the available tools.
•Creating a pipeline of opportunities (in concert with Client Directors) to generate bookings meeting quarterly budget expectations.
•Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
•Regular and timely updating of opportunity status in our CEM system (Salesforce.com)
•Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available.
•Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings to the Regional Vice-President.
•Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes.
•Formulating and managing strategies and project plans including:
oManagement of deliverables
oDealing with Customer Sr. Management and C-Level executives.
•Selling Professional Services to commercial sector accounts.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] .
Job tags
Salary