Salesforce Support Specialist

Location

Norfolk, VA | United States

Job description

LNB Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Salesforce Support Specialist. In this role, you will be responsible for handling a high volume of customer inquiries and issues and providing excellent customer service.

Responsibilities :

• Diagnose and resolve customer issues and inquiries in accordance with company procedures and best practices
• Provide exceptional customer service via phone, email, and chat
• Provide immediate response to all issues and continue to follow-up with client contact until cases are ultimately resolved
• Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of IT Development
• Capture and relay new functionality requests to the lead Salesforce Developer
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with team members to resolve complex customer issues
• Keep up-to-date with product and service knowledge to effectively troubleshoot and resolve customer inquiries
• Identify and communicate upsell opportunities to the Sales Team
• Assist with training and coaching of future Customer Support Specialists
• Meet and exceed individual and team performance metrics
• Work on projects and special initiatives as approved by your supervisor

Qualifications :

• Bachelor’s Degree preferred, but not required in Business, Finance, or Human Services
• Proven customer support experience or experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving skills with a focus on customer satisfaction
• Possess working knowledge of the Salesforce platform preferred, but not required
• Possess working knowledge of the Jira platform preferred, but not required
• Salesforce certifications is not required; however, Salesforce certifications are preferred
• Ability to handle multiple tasks and prioritize effectively
• Proficient in Microsoft Office and other computer programs
• Must be able to work in a team-oriented environment and be eager to help when needed
• Must have the ability to work under pressure in fast paced environment

At LNB Solutions, we are committed to providing exceptional customer service to our clients, and we are seeking an individual who shares this commitment. If you are a motivated self-starter with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

About LNB Solutions : 

LNB Solutions is a leading technology company that provides innovative solutions to local agencies within the Human and Social Services industry. Our commitment to excellence and customer satisfaction has made us a trusted partner for many agencies.

Job tags

Salary