Supervisor, Media Delivery Operations
Location
Bristol, CT | United States
Job description
Job Summary:
Department/Group Overview:
The Disney Entertainment and ESPN Technology organization is responsible for providing consumer technology and data capabilities across the entire enterprise. Its objective is to create more personalized customer experiences, increase direct-to-consumer relationships, and promote more active engagement with content and advertising. Their global presence, local expertise, and advanced technology help The Walt Disney Company optimize its resources and bring innovative ideas to life, thus creating industry-leading approaches.
Working at Disney Entertainment and ESPN Technology offers a unique experience that cannot be found elsewhere. The team constantly seeks new ways to engage with passionate fans on all platforms they support. With access to the latest technology, game-changing ideas, and top talent, every day presents an extraordinary opportunity to make an impact.
Disney Entertainment and ESPN Technology is seeking a Supervisor of Media Delivery Operations who will be an exceptional leader to our Video on Demand Content Operations team. The right person for this role has working experience in all manner of video operations, asset management, project management and digital distribution. If you are a logical problem solver who thrives on new challenges, is driven to improve operational effectiveness, can troubleshoot on the fly, excels in cross-team collaboration, is highly organized, and has effective communication and leadership skills, then this is a great role for you!
Job Summary:
As a Supervisor of Media Delivery Operations, you will lead a team responsible for the management of the health and accuracy of our large content library and the operational effectiveness of our content pipeline. You are a trusted operational advisor to all teams and often partners with Engineering & Product teams.
Responsibilities and Duties of the Role:
- Serve as a leader for a team responsible for identifying, troubleshooting, triaging, and improving upon an array of complex metadata, A/V, and systems challenges
- Ensure the team follow the established content incident management process for VOD content related issues; work to improve upon established incident management processes
- Be a voice of operational improvement within the digital supply chain and content toolset; independently and proactively analyze operational workflows to propose scalable solutions to operational issues
- Provide operational guidance and communicate tech challenges and business requirements effectively to a variety of stakeholders
- Utilize your advanced understanding of standard methodologies to build stronger Ops/Development relationships
- Manage multiple tasks simultaneously and be able to respond to issues in a timely and effective manner
- Willingness to take part in a rotating on-call schedule to address timely issues off-hours
Required Education, Experience/Skills/Training:
Basic Requirements/Education
- Bachelor's Degree, TV/Film Production, Communications, or a related field and/or comparable work experience in an appropriate technical area
- Minimum 5 years' experience in digital distribution, project management, incident management, post-production and/or asset management
- Minimum 1 year supervisory or lead experience
- Strong people management skills
- Ability to work well under pressure and manage priorities with urgent deadlines
- Strong digital video and delivery experience, including knowledge of various video specifications, ingest platforms, and content management systems
- Expertise with the digital content lifecycle, from production through distribution, including post-production, Quality Control, packaging, and delivery
- Outstanding communication skills and the ability to effectively present requirements, challenges and solutions across internal and external teams and partners
- Ability to deliver incredibly high-quality results in a heavy multitasking environment
- Experience with network file systems, high-speed transfer services
Preferred Requirements/Education
- Experience constructing complex SQL and database queries
- Experience with Python programming language
- Experience with Terminal (OSX) and Ubuntu (Linux) command line operations
- Familiarity with Agile, Kanban, and Scrum methodologies
- Experience in new and emerging video/audio encoding technology
The hiring range for this position is $77,300.00 to $103,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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