MacKenzie Jones, American Family Insurance Agent
Location
Saint Joseph, MO | United States
Job description
Join MacKenzie Jones, an American Family Insurance Agent, and be a part of a dedicated team that is committed to providing exceptional customer service. Located in Saint Joseph, Missouri, our agency is at the heart of the community, building strong relationships with our valued clients.
As a Customer Service Representative, you will play a vital role in ensuring client satisfaction and meeting their insurance needs. You will have the opportunity to engage with customers, understand their unique requirements, and provide personalized solutions. We believe in going above and beyond to exceed customer expectations and provide them with peace of mind.
If you are a motivated and customer-oriented individual looking to grow your career in the insurance industry, join MacKenzie Jones and become a part of our dynamic team. Apply now and embark on an exciting journey!
BenefitsClient Support: Provide exceptional customer service by addressing inquiries and concerns, and assisting with policy changes and updates.
Policies and Procedures: Gain a thorough understanding of insurance products and services to effectively educate customers and guide them in making informed decisions.
Documentation and Data Entry: Accurately record and maintain customer information and policy details in our system to ensure data integrity.
Problem Resolution: Listen attentively to customer issues, identify the best solutions, and ensure prompt resolution.
Collaboration: Work closely with the team to achieve individual and collective goals, and contribute to a positive and productive work environment.
RequirementsInsurance License: Possess a valid insurance license to handle customer inquiries and provide appropriate advice and assistance.
MUST RESIDE IN ONE OF THE FOLLOWING STATES FOR LICENSING COMPLIANCE PURPOSES: ARIZONA, COLORADO, GEORGIA, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, MINNESOTA, MISSOURI, NEBRASKA, NEVADA, NORTH DAKOTA, OHIO, OREGON, SOUTH DAKOTA, UTAH, WASHINGTON OR WISCONSIN.
Customer Service Experience: Previous experience in a customer service role is preferred, where you demonstrated excellent communication and problem-solving skills.
Attention to Detail: Ability to handle multiple tasks simultaneously, pay attention to details, and maintain accuracy in data entry and documentation.
Empathy and Patience: Show empathy towards customers' concerns, be patient in explaining complex insurance concepts, and provide reassurance during difficult situations.
Technology Proficiency: Comfortable working with various software applications and tools, including customer relationship management systems and Microsoft Office Suite.
Job tags
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