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Location

Salem, OR | United States

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Job description

About Us:

Our culture is based on connection, and that fuels our outstanding performance. At BroadPath, we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce and enabling our associates to reach their full potential. BroadPath is where connection happens.

Today, we provide services to Future 10 Health plan companies and Healthcare providers. BroadPath essential business functions include customer experience, sales, and back-office operations. 

Overview:

BroadPath is seeking a seasoned executive leader to lead and grow a specialized business unit that provides best-in-class member acquisition and retention services to the healthcare payer sector. This executive will oversee an operation spanning four different sites located in Oregon, Washington, Arizona, and Illinois. Working as a market leader, they will assume P&L responsibility for the business unit, develop new service offerings, execute the growth strategy, take ownership of KPI attainment, and manage key client relationships. Collaborating with site leadership, this strong leader will develop and elevate the capabilities and performance of a multi-level team to drive innovation and operational service excellence.

 

This individual should have both deep and broad expertise within the Medicare Advantage sector, with a minimum of five years’ experience leading large-scale member acquisition centers (licensed agent headcounts in the 100+ range). The ideal candidate would also possess prior experience working in a variety of MA units beyond growth and acquisition (member retention, customer care, care coordination, appeals and grievances, etc.).

Although the position will require up to 50% travel, the individual must reside within a commutable distance from either our Tucson, AZ or Salem, OR offices.

Responsibilities:

• Assist site leadership to achieve operational excellence and exceed KPI requirements at each location, elevating each site’s performance to best-in-class delivery.
• Develop, monitor, and present periodic updates on enterprise metrics to both internal teams and client top management.
• Provide strategic guidance and practical leadership to the existing Medicare member acquisition teams, encompassing talent acquisition, licensing, and product training, as well as operational performance management.
• Ownership of profit and loss for business units and client programs.
• Create and execute tactical strategies, both short and long-term, to boost business growth and productivity.
• Provide in-depth understanding of the health insurance sector, focusing on trends and developments in the Medicare and payer marketplace.
• Accountable for process improvement and change management throughout the operation, driving efficiency and effectiveness.
• Lead and manage a team of operations professionals, providing guidance, support, and fostering a collaborative work environment.
• Establish close partnerships and open communication within a matrix organization, including Marketing, HR, Finance, Operations, IT, and Project Management.
• Regularly travel to operational sites to build client relationships, implement growth strategies, mentor management, and assist with facility management.

 

Qualifications:

• Bachelor's degree in healthcare administration, business, or a related field. An advanced degree (MBA, MHA) is a plus.
• Minimum of five years’ experience in operations management within a Medicare member acquisition and retention environment.
• In-depth knowledge of Medicare policies, regulations, and compliance requirements.
• Proven leadership and team management skills with a focus on mentorship and professional development.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Analytical mindset with proficiency in using data analysis for strategic decision-making.
• Licensed to sell health plan products is desirable.
• Must Reside in a commutable distance from either Tucson, AZ or Salem, OR office. 

Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

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Salary