Customer Service Representative (Bilingual)

Location

Lenexa, KS | United States

Job description

Kocher + Beck USA, L.P., located in Lenexa, KS, is seeking enthusiastic candidates who enjoy a fast-paced environment to join our team! At Kocher + Beck, we believe that delivering our quality products is the result of having the best team. Take this opportunity to join our growing business and contribute to a family-owned business known for its culture and top-quality products. 

Position Type + Hours

This is a full-time onsite, salary, non-exempt position. Core hours of work are Monday through Friday, 8am – 5pm. 

Job Description

A Customer Service Representative, as part of a team, acts as the coordinator of customers’ needs, process orders, sets production schedules, and provides quotes. The team is responsible for managing email inboxes, determining priorities, and working with production teams on urgent requests to ensure customer’s needs are met. 

Requirements

• Communicate accurate and timely information to varying levels of employees and customers
• Speaks and understands the Spanish language fluently
• Attentive listener
• Aptitude for learning about varying product/s and services
• Organized and has ability to prioritize based on goals
• Dependable and self-motivated
• Strong sense of accountability
• Acts urgently and can meet deadlines
• Organized and have a keen attention to detail
• Competent navigating a computer
• Propose improvements to the overall process
• Responsible for keeping work area clean and free of safety hazards
• Adapt to changes in the work environment
• Manages competing demands

Preferred Skills/Experience

• High school diploma or general education degree (GED)
• Prior customer service is not required but encouraged
• Must be able to convert standard measurements to metric units
• Be competent in:
  • Microsoft Access, Word, Excel, Outlook
  • Adobe Illustrator
  • Corel Draw
  • Multi-line phone

Benefits

• 100% Employer Paid Health, Dental and Accident Insurance premiums
• 100% covered for Employee-only and 75% for Dependent-plus coverage
• Bi-Weekly employer contribution to Health Savings Account
• 401(k), up to 4.5% employer match
• Life Insurance, Short- and Long-Term Disability
• Vacation, Sick Time, and Paid Holidays 
• Additional supplemental insurance plans are also offered

Kocher + Beck is the world leader in rotary die technology, and a recognized complete systems provider to the label and envelope industry, with manufacturing plants in Germany, Russia, the UK, and the USA. They are a family-owned business that encompasses the spirit and tradition of innovation and teamwork. Kocher + Beck’s Lenexa, KS facility is a fast-growing company with around 100 employees. They believe in giving employees the opportunity to grow within the company, and recognizing hard work. That is one reason they are on track to become the largest tool manufacturer for the label and envelope industry in North America.

Job tags

Salary

$50k - $52.5k