IT Operator (Network Technician)
Location
Pensacola, FL | United States
Job description
Title: IT Operator (Network Technician)
Location: Pensacola, FL, Would be hybrid approximately 50% ....working nights 1800-0600am on a rotating 12-hour shift.
Weeks start on Sunday - Saturday.
One week would be Sun, Wed, Thu
2nd week would be Mon, Tue, Fri, Sat
Duration: Initial 6 months plus extensions
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Description:
Provide 24×7 technical support and monitor Navy Federal's enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.
Responsibilities
- Identify trends and monitor network performance and availability
- Utilize multiple monitoring applications to ensure optimal system performance - like Logic Monitor, Moogsoft and SolarWinds
- Respond to alerts and alarms, identifies and corrects problems
- Create and work on tickets in a service management application and monitor ticket queues
- Troubleshoot and escalate incidents and problems
- Interface with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
- Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
- Work with others to update and document technical procedures
- Maintain, configure, and perform preventative maintenance to various network equipment - switches, routers, firewalls
- Perform other related duties as assigned
- May be assigned to other tasks based on need
Qualifications - knowledge, skills, and abilities - Basic knowledge of enterprise system, network knowledge and terminology
- Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP
- Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
- Experience that demonstrates dependability, productivity, and accuracy
- Demonstrated analytical and problem solving skills
- Effective verbal and written communication skills
- Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
- Ability to work independently and as part of a team
- Ability to work under pressure (urgent problems, deadlines, changing priorities)
Desired
- Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
- CCNA or CCNP certifications
- In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
- Experience in presenting technical solutions and/or recommendations
- Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
- Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
- Advanced skill in diagnosing and troubleshooting issues
- Advanced research, analytical, and problem solving skills
- Knowledge of Navy Federal operations
Our benefits package includes: (EXCLUDE on perm placements)
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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