Application Engineer

Location

Lexington, MA | United States

Job description

Job Title

Application Engineer

Classification (exempt/non-exempt)

Exempt

Reports To

Director, Engineering

Job Overview

The Application Engineer reports to the Director of Engineering and works with Cognition prospects and customers as the primary interface between the prospects/customers and the internal Cognition teams. They will act as a sales engineer to showcase the product and understand the customer's pain points. This role must be able to demonstrate, answer questions, and onboard customers to the suite of Cognition products, primarily Compass and Compass PRO. The engineer filling this position is expected to become the primary application engineer to support the Cognition sales team. The engineer is expected to be able to provide a strong product demo, showcasing the strengths of the product, and answering technical questions regarding its use and implementation.

This engineer will also work with existing and new customers to make sure they are successful in using Cognition products. As the technical point of contact for our clients, the Application Engineer's main goal is to understand and effectively communicate the clients' needs in order to make their implementations of Cognition products as successful and scalable as possible. This may include demonstrating, training, whiteboarding, strategizing, and configuring Cognition products. The goal should always be to present Cognition products in a positive but honest light and develop real, genuine relationships with our clients. The Application Engineer sometimes travels to the client site to meet with client-side product development teams, who typically consist of engineers, managers, quality assurance, and regulatory experts.

Systems engineering is a key part of the Application Engineering team and is essential for many aspects of the job. The Application Engineer must utilize systems engineering techniques, tools, and terminology to communicate effectively and create product development solutions with Cognition's products. Activities include providing voice of the customer detail on usage for the next generation of software, helping develop marketing collateral by providing industry knowledge or usage, and creating training materials.

The Application Engineer must be able to speak to the depth of capabilities of Cognition's products and act as a liaison between the client-side product development team and Cognition's software development team in an effort to complete a successful implementation. When necessary, the Application Engineer may create or debug configurations that require minimal software scripting. Organized ability to report progress and manage the project for the customer is highly desired. Executive presentations on status and next steps are expected.

Responsibilities and Duties

• Ensures all customers are as successful as possible with Cognition products
• Effectively communicates customer needs to the sales, marketing, and software development teams
• Is a motivated individual who drives their tasks to completion with minimal supervision
• Assists the sales team with prospects by demoing and conducting evaluation of Cognition products
• Onboards new customers
• Provides engineering services to improve customers' success with Cognition products
• Delivers regular training classes and seminars, update training to improve experience and content
• Works with the marketing team to develop content
• Attends conferences to provide support to sales, marketing, and our customer base
• Provides feedback to next iterations of templates per customer feedback, including user experience
• Gathers customer feedback on the user interface and provides design input for the next generation of software
• Follows up on customer's requests/projects in an Agile project management-type environment, including creation of user stories to drive development, resolve issues, or implement customer requests
• Provides guidance on compliance to standards and regulatory requirements in relation to application of the software
• Is flexible and adaptable to meet the frequently changing needs of a small and growing company

Qualifications

• Bachelor's degree in engineering
• 3-5 years of experience in medical device product design, including design controls and risk management
• Familiarity with systems engineering, design engineering, or product development methodologies
• Experience working as a part of a cross-functional team
• Excellent verbal and written communication skills
• Initiative to learn new concepts and be able to work independently
• Detail-oriented nature
• Ability to manage multiple tasks and projects at once, including reporting progress
• Basic level of understanding of software scripting or coding
• Flexible to travel up to 20%, flexible to work from home

Desired Experience

• Product development experience in pharmaceutical or combination product companies
• Knowledge of requirements management and risk management software applications
• Skilled in developing relationships with customers
• Some coding or scripting experience

Working Environment

Hybrid working environment with at least 2 days a week in the Lexington, MA office.

Position Type

Full time; hours are flexible as per the Employee Handbook.

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of this position. The employee may be required to perform other related duties as assigned.

Job tags

Salary