Location
Cumberland, RI | United States
Job description
Safety Sensitive Role
Pharmacy Technician Certification for RI required
Please include Certification on top of resume
This position makes outbound and takes in-coming calls from patients, providers, etc providing professional phone assistance to all callers in regards to home infusion of specialty medications. Maintains complete, timely and accurate documentation and transfers all clinical questions and judgment calls to the pharmacist. Processes orders for specialty medications and coordinates deliveries.
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. Advanced computer skills including word processing and spreadsheet utilization. * Excellent customer service skills (written and verbal) a must.
*This role is on-site. ; Qualification Assessment Must Have CVS Caremark Requirements
Prior CVS/Aetna work experience?
No
Verifyable High School Diploma or GED Required
Yes Is this request for Peak Season? Select applicable value
_N/A - Not RAMP Related
Duties
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. Eligible for state registration, certification or licensure per state regulations. * Advanced computer skills including word processing and spreadsheet utilization. * Excellent customer service skills (written and verbal) a must.
This role is on-site.
Experience
Minimum (1) year experience required in a customer service position with call center experience; preferably in healthcare, social services, or a similar service position.
Position Summary
This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
Education
Verifiable High School diploma or GED is required.
Pharmacy Technician Certification
What days & hours will the person work in this position? List training hours, if different.
Training: 8:30am-5pm then 9:30am-6pm Monday - Friday
Type of Start
Individual starts
Program Office - Point Of Contact
Joelle Brown
Is this an in-person, patient-facing role?
No
Onsite Requirements
Onsite as needed
Job tags
Salary
