Customer Service Representative

Location

Parsippany, NJ | United States

Job description

This role in located in office in our Saddlebrook, New Jersey office & the hours are Monday - Friday, 8-5. You will be supporting our Personal Injury Claims team.

Job Summary:

This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Makes and maintains a connection with the customer by understanding and meeting their needs
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Generates and sends appropriate forms to insured/claimant for completion
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

Supervisory Responsibilities:

This job does have supervisory duties

Preferred Qualifications:

Education and Experience

• College degree or equivalent experience
• Previous experience in either customer service and/or a related professional work environment preferred

Certificates, Licenses, Registrations

• None

Functional Skills

• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• Knowledge of Excel and Word
• Performs routine tasks of basic complexity under general supervision

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $42,000 - $44,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job tags

Salary