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Location

Napa, CA | United States

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Job description

Job Description:

Established in 2002, Benchmark Wine Group is the leading source of fine and rare wine for wine retailers, restaurants and collectors around the world. Based in Napa Valley, we acquire the most sought-after wines from private individuals and professional contacts. Our staff draws on decades of industry experience and is dedicated to providing exceptional service to all of our clients. Benchmarkwine.com offers 24-hour access to our cellar, displaying inventory in real time.

Position Summary:
Under the direction of the Client Relations Manager, the Client Relations Coordinator is responsible for assisting clients with questions and concerns, shipping wine and handling all returns.

Benchmark Wine Group believes in promoting from within the Company and this is a fantastic opportunity to turn an entry level position into a career in the wine industry. We are seeking a people-friendly, detail oriented, organized individual who enjoys fulfilling clients' wine needs! The Client Relations Coordinator position requires strong customer service and organizational skills.

Duties and Responsibilities:
•  Ensure all client concerns are addressed in a timely and professional manner
•  Schedule wine shipments ensuring weather safety throughout travel path
•  Coordinate between the Sales Department and the Warehouse Team
•  Process physical Returns
•  Manage invoices and arrange shipping
•  Maintain up to date knowledge on Domestic shipping regulations
•  Coordinate customer pick up orders
•  Notify customers of problems with shipments and work to find a resolution that is satisfactory to both the client and the Company.

Skills & Qualifications:
•  Excellent client relations skills: ability to create and maintain professional relationships with existing and potential clients
•  Self-directed with high personal quality expectations, as well as a solid team player
•  Exceptional problem-solving/trouble-shooting skills
•  Expertise using Microsoft Outlook, Excel, Word
•  An interest or prior knowledge in wine is a plus but is not required to start!

Why Benchmark Wine Group?
•  100% Company paid medical coverage (choice of HMO or PPO); 50% Company paid dental & vision. Dependent coverage available through payroll deduction.
•  401k Retirement plan with partial Company match; 100% vested upon enrollment
•  Paid holidays and paid time off
•  South end of Napa Valley location; easy access to Hwy 12, 37, & 80
•  Weekly wine tastings

Preferred education: Bachelor's degree
Job Type: Full-time
Salary: $20.00 per hour

Benefits:
•  401(k)
•  401(k) matching
•  Dental insurance
•  Health insurance
•  Paid time off
•  Vision insurance

Experience level: 1 year
Weekly day range: Monday to Friday
Work setting: Office - In-person

Please include a cover letter with your resume.

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Job tags

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Salary