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Location

New York, NY | United States

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Job description

Are you passionate about promoting fairness and equity in the workplace? Our mission-driven technology company, currently in Series-C funding with $83M raised from notable investors, is on the forefront of empowering organizations to make equitable decisions in hiring, promotion, retention, and compensation. As we expand our team and products, we're looking for a Customer Success Manager who shares our commitment to creating diverse and inclusive workplaces free from gender and racial bias.

About the Role:

You'll play a pivotal role in our company by licensing software to help organizations identify and address workplace equity issues, ensuring compliance over time. This role requires a mix of customer service excellence and account management prowess to foster enduring relationships with our customers, focusing on delighting and advising them on implementing comprehensive workplace equity strategies.

Why This Job Is Exciting:

Guide a dedicated portfolio of customers towards their workplace equity objectives.
Act as a trusted advisor, keeping customers informed about equity needs, product enhancements, and relevant industry insights.
Collaborate with cross-functional teams to enhance customer satisfaction throughout their journey.
Create opportunities for account renewals, upselling, and obtaining customer references.
Contribute to our product development by identifying and addressing evolving customer needs.
Influence our customer service strategy to optimize onboarding, communication, and engagement.

About You:

A commitment to closing pay gaps and fostering workplace fairness.
Independent, proactive, and thrive in a supportive environment.
Curious and eager to explore our platform to uncover new customer solutions.
Excellent communicator, able to engage with a diverse range of stakeholders.
Empathetic and confident in navigating customer challenges.
Highly organized with exceptional time management skills.
Location Requirement: Must be located in the New York City Metro Area (remote work flexibility).

Why You'll Love Working With Us:

Competitive salary ($99,000-$116,000/year) plus a 20% variable component, with a geo-neutral compensation approach within the US.
Equity participation, so you share in our success.
Generous and flexible vacation policy, along with comprehensive health benefits.
Fully remote work model, allowing for flexibility and balance.

Role Progression:

Within 1 month: Complete a thorough onboarding process.
Within 3 months: Fully ramped, managing your own customer portfolio.
Within 6 months: Influence our product roadmap and play a key role in customer renewals.

Interview Process:

30-minute phone call with our Talent Team.
30-minute Zoom interview with the Hiring Manager.
3-4 video interviews with team members across different functions.
At this pivotal time for our company and the broader conversation around workplace equity, we're seeking individuals who are eager to make a difference. Join us in supporting a diverse and growing customer base, including prominent names, in their journey towards workplace fairness.

We are an Equal Opportunity Employer, committed to building an inclusive and collaborative workplace. We encourage candidates of all backgrounds to apply, even if you don't meet every criterion listed. It's your willingness to learn and grow with us that matters most.

Ready to make an impact? Apply now to join our team in driving social change through workplace equity.
Employment Type: Full-Time
Salary: $ 99,000.00 116,000.00 Per Year

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Job tags

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Salary