Location
Maryland | United States
Job description
The Video Teleconferencing operators will provide daily operation at Ft. Meade Headquarters. This position requires a TOP SECRET/SCI security clearance.
- In-depth understanding of broadcast, VTC (Video Teleconferencing) systems, video and audio streaming technologies.
- Familiarity with GVS structure, operations, policies and procedures.
- Familiarity with Microsoft Teams in an enterprise environment.
- Familiarity with DOD VTC structure, operations, policies and procedures.
- Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
- Solid technical and maintenance skills to perform audio-visual troubleshooting and basic maintenance as well as computer skills in both Windows and Macintosh operating systems.
- In depth understanding of broadcast audio and video, multimedia, VTC (Video-Teleconferencing) systems, video and audio streaming technologies and standards.
- Excellent communication skills, both written and oral.
- Outstanding customer service skills are a must since the VTC Operators will be in personal contact with the end user on a daily basis.
- Minimum of 2 years Audio Visual experience
- Coordinating and managing client schedules, establishing multiple party VTC conferences, de-conflicting customer schedules, and ensure facility readiness as needed
- Ensuring the facility and contract workspace is maintained, professionally cleaned, and always ready to support Agency customers.
- Ensuring all facility equipment is operational and all equipment downtime is immediately reported to the Control Center and that maintenance response and repair is tracked through completion.
Job tags
Salary
