Motorola Solutions
Location
Nashville, TN | United States
Job description
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
NOTE: 3+ years of Project Management in a Public Safety Environment.
Candidates must be familiar with Motorola Premier1 Software and willing to learn and/or be trained on LMR.
Responsibilities:
The System Manager is the Customer’s primary point of contact within Motorola and must act as a communications consultant and manager of contracted services
Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance
Serve as the primary liaison who will work closely with the Customers, as well as, Internal groups such as the Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, and local service partners
The Metro Nashville System Manager will serve as the on-site Project Manager for all CAD and LMR projects
Responsible for ensuring the Terms and Conditions of the maintenance contracts are met. This includes, but is not limited to, system administration service, inventory management service, configuration management service, site management service, vendor management, operational assessment, and system planning service
Attendance and participation at monthly MRAM customer meetings
Ensure compliance with response/restoration time commitment
Diagnose system failure and facilitate call management as applicable
Track territory revenue and growth opportunities
Manage Emergency Service efforts and escalation satisfaction involves proper delivery and execution of service contracts
Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables
Ensure that Customers receive appropriate and timely reporting as required by the services contract
Manage sub-contractors deliverables and adherence to agreed scope and outcomes
Manage product quality issues as issued by Motorola Solutions Technical Notifications (MTN)
Assist and advise the customer in future system planning and deployment
Engage as needed in the case management process to ensure proper service delivery
Additional Candidate Details:
Intermediate understanding of CAD (Premier1), CAD (Mobile), and other MSI software enterprise offerings, and an aptitude to learn new technologies
Basic understanding of CAD Applications such as Locution, 911 CPE, NICE Systems, Radio Interface, Mobile Mapping, etc.
2+ years of Public Safety Applications experience involving CAD/PMDC, and other emergency 911 center equipment greatly preferred
Experience with current Motorola Solutions systems and technology such as P25, SmartZone, SmartNet, and LMR is preferred
Good working knowledge of communications systems with the ability to interface with the customer's technical team and provide appropriate technical support
Working knowledge of Motorola Solutions Radio System and their application by customers
Highly organized, strong attention to detail, capable of significant multi-tasking, and follow all tasks through to completion
Communicate clearly (both written and verbal) with customers and act as a professional representative of the corporation
Understand and communicate at a working level Motorola’s sold services based on proposals and contract/award documents
Collaborate and maintain professional relationships with key work partners across the corporation and third-party vendors for achieving timely business objectives
Think strategically and work through day-to-day challenges that arise with internal support organizations, Motorola service providers, and customers
Proficient in MS Office Applications, Excel, and Google Apps, and a willingness to learn and utilize new tools within the organization
Knowledge of Radio Frequency rules and regulations
Knowledge of IP networking technology and WLAN
Possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and in written
Ability to work with a team while aggressively working across Motorola organizations to proactively solve customer problems
LMR experience and knowledge is not a requirement, candidates must be willing to learn.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Must be able to obtain background clearance as required by government customers.
#LI-CC1
High School Diploma or GED required
3+ years of experience with one of the following: CAD Administrator/User, Electronics Technician, Technical Support, System Manager, System Technologist, Customer Support Manager, System Engineering or Pubic Safety System Networks
Must be able to obtain background clearance as required by government customers.
Our U.S. Benefits include:
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
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