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Location

Framingham, MA | United States

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Job description

Location: Remote (EST / CST) or Andover, MA or Memphis, TN
Duration: 09 months-Contract
Client-Medical Devices
Pay Rate:$55.00/hr on W2/100% Remote work

Job Description:
The Organizational Change Manager Lead will directly contribute to the successful implementation of the new systems ensuring that change networks and super user communities are formed, leaders lead the change in their teams, engaging communication is created to engage all stakeholder and change recipients and ultimately, get the ROI from the implementation of this new system via high user adoption.

This role of Organizational Change Manager Lead will support the ongoing roll out of Salesforce (CRM, CPQ, Case Management) across the US.

I. Job Description:
Communication
Own the communication plan and strategy
Ensure the communication plan is understood by the project and input is given by the project members
Craft communication materials and tools to that clear, concise information is shared in a timely manner to key stakeholders throughout the business.
Actively support project areas with their communication
Coordinate the regular creation of a Newsletter and develop poster & updates
Ensure existing project and business town hall meetings are used to share relevant information with the audience and prepare content for those
Change Management
Create awareness in the project for change behaviors and change resistance
Work actively with individual stakeholders identified as change resistant thorough the phases of change and help them to get to the desired state
Work closely with program director about any findings and outcome of the communication or change management and give guidance
Holds regular reviews with the Business Readiness lead and work stream leads to track progress against the business readiness plans, specifically relating to Change Management activities
Ensures Change Impact Assessments and Job Analysis are completed and communicated
Stakeholder Management
Own stakeholder management with a clear understanding who from the project supports which stakeholder and always have a clear picture about the status of each stakeholder
Ensure stakeholders are interviewed regularly and provide content to all updates
Training Design and Delivery
Conduct TNA and design engaging and effective training using tools like WalkMe and online learning platforms to effectively train users.
Provide training as requested to department managers or Super users about change management to support the organization working through change times
Review training and business readiness plans and guide project teams
Change Agent Lead
Identify, engage and facilitate employee change networks across sites, geographies and functions

Areas Of Expertise:
Organizational Change
CRM platform adoption (preferably Salesforce)
Stakeholder Management and Communications
Training Design & Delivery
Adoption and Benefits Realization
Change Management
Business Readiness Management
Salesforce Transformation

Previous experience working as an OCM expert in a global matrix corporate environment
Demonstrable success creating, defining, developing and executing effective organisational change management strategies at enterprise and project level
Strong track record leading and executing change management programmes in complex system implementations and delivering positive results
Excellent relationship management skills; easily able to interact effectively at all levels in a matrix organisation
Driven self-starter who operates independently and is comfortable making decisions
A high degree of commercial acumen with a good understanding of IT and commercial processes
Excellent communication and presentation skills; easily able to influence others with credibility and gravitas

Education requirements:
Bachelors degree or equivalent qualification Change management qualification (e.g. Prosci, APMG or equivalent)

Minimum years experience:
Minimum 3 years of Organizational Change Management or related career experience
Consulting or Business experience of minimum of 5 years
Industry Experience (Medical devices, Pharma, Regulated Industry) or working with equivalent sales teams min 3 years
Employment Type: Contractor

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Job tags

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Salary