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Member Service Associate


Notre Dame Federal Credit Union


Location

Notre Dame, IN | United States


Job description

Member Service Associate Location Notre Dame, IN :

Notre Dame Federal Credit Union humbly began in 1941 as a conversation between two professors from the University of Notre Dame. Now, over 75 years later, we have grown into a national, award-winning financial institution serving over 56,000 members worldwide. We consider our partners (employees) to be one of our greatest assets to this success. We strive to make great things happen for our members and partners by changing one life every day. If you share that same passion for making an impact on someone's life, you should apply to join the Notre Dame FCU family.

PRIMARY FUNCTION:

The responsibility of the Member Service Associate is to meet and exceed our member's service expectations by performing cash handling responsibilities and assigned member service functions efficiently and accurately, ensuring that our member's financial needs are being met by referring products and services to our members. This position is responsible for providing education for our members about Credit Union products and services. This position ensures that members receive excellent service at all times, following the Credit Union's member service model. Due to the high trust involved with dealing with members' financial security; work is performed accurately and in a manner consistent with the Credit Union's mission. This position actively contributes to the achievement of the branch sales and service goals. This position must effectively carry out the essential duties in a manner that consistently demonstrates the core values of Notre Dame FCU in a positive manner and other duties as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES:

All Member Service Associates act as an ambassador of the organization and there are many different responsibilities and duties of this position. This position will serve on the teller line and will be scheduled based upon the needs of the business. The Member Service Associate will be responsible for, but not limited to, the following items.

CASH HANDLING RESPONSIBILITIES:

In accordance with the Teller Operations Manual, Teller policies and procedures, the Member Service Associate will perform the following non-exhaustive list of duties:

OPERATIONAL COMPLIANCE/AUDIT:

MEMBER SERVICE:

SUPERVISORY RESPONSIBILITIES:

None.

PERFORMANCE STANDARDS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Member Service Associate must fully understand Credit Union products and services and be able to assist members in using these products and services. The Member Service Associate must possess a cooperative and positive attitude toward members and Credit Union staff and must consistently uphold the Credit Union's Service Expectation Model. Furthermore, the Member Service Associate must have a full understanding of the teller line in all capacities.

QUALIFICATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); plus six to twelve months related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Qualified individuals must have the ability to read and comprehend simple instructions, short correspondence, and memos. Also, such persons should be able to write simple correspondence and to effectively present information in one-on-one and small group situations to members, potential members and other partners of the organization.

MATHEMATICAL SKILLS:

This position will require the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Also, the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is essential.

REASONING ABILITY:

This position will require the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Also, the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is essential.

OTHER SKILLS & ABILITIES:

This position will require an individual to possess proficiency in Microsoft Excel and Word. A qualified candidate must be able to use the Credit Union's computer system for input/output transactions and general e-mail correspondence. This would include inquiry to memberships, and being able to operate standard office equipment and tools, such as personal computer, calculator, fax machine, telephone, photocopier, and scanner.

Attention to detail and strong analytical abilities are important. A strong understanding of lending is beneficial. Proficiency and experience in all member online access channels is required. Qualified candidate must also have a familiarity with the differences in products and services offered by other financial institutions in comparison to those offered by Notre Dame FCU.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk and hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift and/or move up to 50 pounds.

MENTAL DEMANDS:

The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.

REGULATORY COMPLIANCE & CONFIDENTIALITY:

Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union.


Job tags

Full timeWorldwideNight shift


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