Program Manager, AMR Ownership Operations
Location
Cupertino, CA | United States
Job description
We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar for Apple and our channel partners.
As an AMR Ownership Operations Team in Apple Retail, we build and deliver strategies, campaigns, programs, tools, and use reporting to enable consistently excellent execution across Retail. We do so by working across many business functions and with our customers in the field, ensuring that every leader and team member is empowered to create a world class experience for customers.
As a Program Manager you will deliver on Apple’s goals and objectives for Retail by giving teams everything they need to remove friction in the customer experience while ensuring leaders are equipped and supported in leading their teams. Are you ready to help stores engage more customers, create more owners, and enable their lifelong experience with Apple?
Key Qualifications
- 5+ years Project Management experience or equivalent.
- Experience in Retail Store Leadership, or supporting Retail Store Leaders and business in a Corporate function.
- Demonstrated ability to extract and analyze data to inform process improvements using Excel or Tableau.
- Proven ability to see issues, identify root causes, and create solutions.
- Ability to lead projects, end to end, with minimal oversight or direction.
- Experience gathering insights and feedback from diverse groups, and synthesizing information to key partners.
- Experience delivering impactful presentations to Senior Leadership.
- Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Demonstrates Apple’s values of inclusion and diversity in daily activities.
Description
We are looking for an exceptional Program Manager that is skilled at ideating, creating, building, leading, and implementing tools, programs, and resources that enable and equip teams and leaders to best care for customers.
The AMR Ownership Operations Program Manager is responsible for collaborating with peers across the organization to help design, build and lead the execution of key Retail programs and priorities. You will play a meaningful role in partnering with the AMR Retail Leadership team to see opportunities in the region, work cross functionally with key retail parters to turn opportunities into new programs or iterate on existing programs. You will help be the voice of AMR’s Apple Retail Stores to ensure we are reaching every customer and creating more owners in Stores.
Education & Experience
BA/BS or equivalent experience
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $105,200.00 and $197,400.00, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
We are looking for an exceptional Program Manager that is skilled at ideating, creating, building, leading, and implementing tools, programs, and resources that enable and equip teams and leaders to best care for customers.
The AMR Ownership Operations Program Manager is responsible for collaborating with peers across the organization to help design, build and lead the execution of key Retail programs and priorities. You will play a meaningful role in partnering with the AMR Retail Leadership team to see opportunities in the region, work cross functionally with key retail parters to turn opportunities into new programs or iterate on existing programs. You will help be the voice of AMR’s Apple Retail Stores to ensure we are reaching every customer and creating more owners in Stores. BA/BS or equivalent experience
Job tags
Salary
