Kelly Services
Location
Urbandale, IA | United States
Job description
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Bilingual Customer Service Representative II to work at John Deere in Urbandale, IA. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
BILINGUAL: ENGLISH/PORTUGUESE
Salary/Pay Rate/Compensation: $18.50/hour
SPECIAL CONSIDERATIONS:
· Contact Center is open 7am - 7pm CST (12 hour operation), Monday - Friday. Some Saturdays may be required.
· US - 7am - 7pm (8:00am - 4:30pm / 10:30am-7:00pm)
· Australia / New Zealand (4:00pm - 12:00am midnight)
· Schedule includes 4 days onsite / 1 day offsite
Why you should apply to be a Customer Service Representative II:
• Competitive pay rate of $18.50/hour
• Opportunity to work with a premier company in the agriculture industry
• Cutting-edge technology and products to support
• Chance to optimize customer satisfaction and retention
What’s a typical day as a Customer Service Representative II ? You’ll be:
• Providing front-line technical support, information, and solutions to John Deere dealers and customers
• Handling inquiries, issues, and concerns related to Intelligent Solutions Group (ISG) products
• Documenting each interaction within our case management system
• Creating and maintaining support tools/solutions available online
This job might be an outstanding fit if you:
• Have call center/customer support experience
• Possess strong computer and troubleshooting skills
• Have excellent written and verbal communication skills
• Excel in interpersonal communications, negotiation, and conflict resolution
• Have a technical support background
• Are comfortable and experienced with consumer software applications
• Are proficient with MS Office products
• Are willing to work overtime, off-shift hours, and occasional holidays to support the business
• Have a solid work history and proven dependability
• Hold a college degree (Bachelor's preferred, Associates acceptable)
Candidates with the following skills and experience will stand out:
• Knowledge of agriculture customers
• Agriculture operations experience, including Precision Farming experience
• Prior work experience in Agriculture or Technology dealer channels
• Bachelor's degree in Agriculture, Business, Engineering related field, IT, or a similar discipline
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative II today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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