Kelly Services
Location
Hill Air Force Base, UT | United States
Job description
Field Service Tech IV
$29.94/hour
Requires active SECRET security clearance
Kelly Government Solutions is hiring for a field service tech IV on a government contract with our customer at Hill AFB, UT. This is a contract to hire opportunity.
Duties and Responsibilities:
Provides desktop/laptop and some server, IT support for customer; some of the job requirements as listed
Supports computer users with installation of hardware/software and networking components to meet personal computer needs
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning
Resolves issues including contacting and assisting vendors
Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Windows 7, Windows 10) etc.
Performs new computer configuration and coordinates the workstation upgrade/replacement process
Participates in the deployment of new software platforms
Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete
Verify with the customer that the problem has been resolved and close case
Requirements:
Active SECRET security clearance required to start
Minimum of five (5) years’ experience in an IT support role
High school diploma or GED
Experience with McAfee, MS OS, MS XP, Windows 7, Windows 10, MS Office Suite, MS Server 2003/2008
Candidate must work well in a team environment
Excellent communication skills
Candidate must be self-motivated
Have excellent trouble shooting and analytical skills
Excellent knowledge of computer hardware, software, and terminology
Excellent knowledge of computer systems and local area networks
Excellent computer skills
Excellent organizational skills
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert recruiters will have access to your profile, making your opportunities limitless.
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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