Dispensary Budtender

Location

Newton, MA | United States

Job description

About us:

Redi believes our people are the key to our success! We provide our teams with the tools to succeed and opportunities to advance their skill sets. We're seeking candidates who are looking for a career and not just a job.

We'll provide extensive training about cannabis and its effects and usage. We want our team members to be knowledgeable about the products we sell.

At Redi, we firmly believe in hiring, retaining, and promoting outstanding individuals from different racial, cultural, economic and ethnic backgrounds regardless of their sexual orientation or disability status.

We are a diverse and inclusive company, promoting a discrimination-free workplace and encouraging all employees to use their individuality and talents to support the growth of the company. Accepting, understanding and valuing the differences amongst our employees provides fresh ideas so we continue to be different and never stagnant.

We value our community and are excited to engage with our neighbors. We do this by simply getting involved. Being part of a community means building relationships. We achieve this through planned events and the rewarding experience of volunteerism.

At Redi, we believe social movement's role in society isn't necessarily to achieve an agenda, but more to allow people the opportunity to come together, speak their mind, and make others aware of an issue that may be close to their heart.

Along with a competitive salary, we offer 401K, Medical, Dental and Vision benefits, a generous vacation plan as well as an employee discount.

Title: Retail Service Advisor "RSA"

Position: The RSA is responsible for interacting with customers in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves customer questions in a professional manner. Provides superior customer service at all times.

Authority and Supervision:

• Report directly to the Dispensary Manager and Assistant Manager

Responsibilities and Duties:

• Follow Redi Policies and Procedures for daily operations and fully comply with the state marijuana regulations
• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport
• Provide product expertise and knowledge to customers and explain the potential benefits of each variety and strain of marijuana, as well as methods of use.
• Identify unique needs of each individual customer by demonstrating compassion, empathy and sensitivity.
• Answer questions and provide resources to assist in customers use of products
• Maintain privacy and confidentiality with your customers
• Accurately enter all information into the POS system to ensure customer receives the correct product and inventory remains accurate
• Help to ensure the store is stocked, clean and in proper operational order
• Work in close coordination with a team of other RSA's
• Supports the team work effort in both opening and closing procedures
• Projects a positive image of the organization to employees, customers, industry, and community
• Act as a liaison between customers and Redi management to continually improve the customer experience
• Appropriately escalate customer issues, conflicts or complaints, inspiring long-term customer relationships and loyalty to our brand
• Performs other duties and tasks as assigned

Qualifications and Skills:

• Previous retail or customer service experience preferred
• Knowledge of basic computer skills, point of sale software and cash management is a plus
• Must successfully complete Redi's RSA role specific training program. This includes passing the dispensing test at the conclusion of the training program and independently performing all functions of the role.
• Ability to deal with problems and resolve in a professional manner
• Must be available to work weekends and applicable holidays
• Positive attitude and strong work ethic
• Demonstrates high emotional intelligence
• Ability to effectively multi-task
• Must be highly organized and have extreme attention to detail
• 21 years of age or older
• Passionate about the importance of marijuana

Physical Capability :

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 30 pounds
• An environment with moderate to loud noise level

Note: Redi's job descriptions are intended to be all-inclusive. Employees may perform other duties and tasks as assigned, and other related duties as needed to meet the ongoing needs of the organization.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We offer benefit packages that may include: Medical, Dental, Vision, Life, 401k

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