Location
Plano, TX | United States
Job description
Position: IVR Architect
Location: Remote
Experience: 10 Yrs
Mandate experience IVR Application Architect Bot development Cisco UCCE
- Hands on experience in Cisco CVP call studio IVR application.
- Hand on experience working on speech based conversational IVR applications and understanding the nuances of CX in term of meeting the business requirement for a given use case.
- Knowledge on google CCAI or any other bot development platforms like AWS Lex.
- Hands on knowledge on various 3rd party integration likes DB and APIs.
- Knowledge on basic application security requirements and working knowledge of SSL based API calls.
- Experience on interfacing with CC components and various integration
- Working knowledge on CRM integrations with agent desktops
- Knowledge on custom reporting frameworks and building reports satisfying various customer requirements.
IVR ARCHITECT
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