Customer Care Representative (A3)

Location

Tempe, AZ | United States

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL currently has openings for Customer Care Representatives within our Backline Department in ourTempe, Arizonalocation.This role provides a variety of customer service support duties for customers within DHL’s Customer Care Department.They ensure timely and accurate information is provided to customers in a professional manner and responds to inquiries through phone, mail, email, website, etc.

Key Responsibilities:

• Handles customer traces and shipment inquires with the intent of providing customer satisfaction, retention, and/or resolution
• Relentlessly pursues timely resolution on behalf of the customer
• Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
• Negotiates customer claims, initiates billing adjustments, arranges product substitutions and returns
• Meet all commitments to the customers in terms of follow-up/ongoing communication
• Manages a variety of databases and web-based programs to document customer issues, responses, and communications
• Records consistent problem areas
• May provide functional guidance, advice or training to less experienced Backline Representatives

Skills & Qualifications:

• HS diploma or equivalent required
• 1-2 years of logistics experience preferred
• Flexibility to work 8 hours shifts Monday- Friday

• Customer Service experience preferred
• Proficient in Microsoft Office (Outlook, Excel, Word), data basesand web-based applications
• Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job tags

Salary