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Location

Chula Vista, CA | United States

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Job description

Position Overview: The Shelter Engagement Associate will provide program support and assist with security at the low-threshold Non-Congregate Shelter. They will assist the Shelter Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions. Our Shelter Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for shelter guests including coordinating check-in, conducting property checks, providing conflict resolution, and driving passenger shuttles to the shelter from community pick-up sites. They will coordinate and assist volunteers providing meals and other supportive services, and assist with meal setup/cleanup and light cleaning. Additional areas of responsibility include but are not limited to coordinating and performing daily data entry regarding meals, supportive services, and donations; communicating policies and procedures to external constituents (e.g. current or potential providers of meals and/or supportive services); coordinating meetings and referring donations to partner agencies; setting up for and cleaning up after meals; and receiving and organizing donations. City Net's programs follow Housing First and Harm Reduction service models.


Main Work Location: Reports daily to the Sacramento low-threshold Non-Congregate Shelter.


Work Environment and Expected Hours:
This is a full-time, hourly position. The person in this position will work in a shelter for people exiting street-level homelessness.
Schedule: Overnight Shift: 11:00 pm - 7:30 am (to include weekends: days to be determined in collaboration with the hiring supervisor)

Note: This shift includes a $1 shift differential on top of the $19.18/hr base wage for a total of $20.18

Requirements:
Upbeat passion for ending homelessness
Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
Flexible and dynamic
High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
High levels of responsibility, dependability, and positive attitude
Respectful and effective verbal and written communication skills
Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
Ability to perform crisis intervention and conflict de-escalation as needed
Understanding of the importance of quality and timely data collection and reporting
Understanding of or eagerness to learn about the nonprofit, volunteer, and social services sectors
Ability to work well with people from diverse backgrounds with varying degrees of experience
Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
Strong interpersonal, planning, and organization skills
Professional verbal and written communication skills
Basic computer proficiency including word processing and database management
Ability to pass background checks successfully upon hire and throughout employment
Ability to work flexible hours including evenings and weekends
Excellent professional boundaries
Must be authorized to work in the United States for any employer

Nice To Have:
Security, overnight bridge housing/shelter coordination, customer service, food service, and/or volunteer coordination experience
Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking) strongly preferred
Professional experience and homelessness services contacts in Sacramento County
Bilingual (English/Spanish)
Experience in community service, community organizing, and coordinating volunteers
Professional experience with Microsoft Suite

Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits: This is a temporary position and the person in this position will be eligible only for certain benefits. We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
Health insurance (City Net pays 100% of the employee premium for our baseline plan)
Paid time off
Retirement plan
401(k)
401(k) matching
Dental insurance
Vision insurance
Life insurance (Employer paid group term life and voluntary life)
Referral program
Parental leave
Professional development assistance
Employee assistance program
Wellness Reimbursement Program
Company Vehicles, iPhones, Laptops, and Tablets
Career Pathing, Raises, Recognition & Rewards
Early Earned Wage Access
Credit Union Preferred Partnership

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!
Employment Type: Full-Time
Salary: $ 19.00 20.00 Per Hour

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Job tags

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Salary