Field Service Technician I - Gaming (Saratoga Springs, NY)
Location
Saratoga Springs, NY | United States
Job description
Overview
Join the WINNING TEAM at IGT Global! IGT is seeking a Gaming Field Services Technician in the area of Saratoga Springs, NY or surrounding area. The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
- Company vehicle to take home for work use only (Field Services only)
- Medical benefits day one of being an IGT employee
- 12 paid holidays plus 2 floating holidays per year
- 3 weeks of paid vacation per year, prorated first year
- 401K with employer match and 100% vested day one
- Company paid parental leave, life insurance, short term disability and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Responsibilities
- Responsible for various install, troubleshooting, and repair of IGT gaming machines.
- Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
- Support various projects including new casino openings and expansions.
- Successfully delegate to peer staff on various system projects.
- Knowledge share with internal and external customers on new products.
- Maintain accurate inventory of parts issued.
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
- Follow documentation, policies and procedures and perform tasks with minimal supervision.
- Reading and translating wiring diagrams.
- Resolve technical problems and perform program upgrades, and download set up.
- Testing programs with various verification devices.
- Troubleshoot with input and output tests.
- Set up game options and test various devices.
- Test pay table, reel strip and bonus awards.
- Install, repair and maintain data lines, fiber optics, and telephone lines.
- Knowledge share with customers on basic game functionality.
- Maintain a positive image of IGT with co-workers and IGT’s customers.
- In-depth user-level knowledge of SAP preferred
Qualifications
Education Required
- High School Diploma or equivalent required.
- Technical or I.T. related training or education is a plus.
Experience Required
- 4+ years of electronics, repair, field, or related industry experience.
Skills Required
- Must be computer literate and have documented technical experience.
- Knowledge and understanding of AC/DC fundamentals.
- Knowledge of tools and experience using the tools is required.
- Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
- Must be able to lift 50 pounds and able to stand a full shift.
- Ability to follow policies, procedures, and safety guidelines.
- Must be able to adapt to various jurisdictions and interface with compliance officers.
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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Job tags
Salary
