Location
Minnesota | United States
Job description
Seeking a new Remote Job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the Renewable Energy industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Service Desk Technician for a Contract position! Interested? Get more details below.
- Contract Duration : 6 months
- Worksite Location: Remote
Service Desk Technician Job Description: The Service Desk Technician will provide support for internal systems, hardware, and applications while coordinating with internal support teams to minimize disruptions to business operations. The ideal candidate embodies values of integrity, courage, passion, curiosity, impact, and being human-centered.
What you’ll do as a Service Desk Technician: - Serve as the first point of contact for technical support to employees via calls, chat, email, and remote support
- Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
- Perform analysis and triage of technology issues including data collection, and escalation to Tier 2 support teams
- Evaluate and fulfill Service Requests in accordance with established guidelines and organizational Service Level Agreements
- Communicate directly and effectively with a large and diverse audience
- Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes
- Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
- Ensure adherence to organizational security practices to protect and control company systems and data
- Stay current with the newest technology trends and developments to provide creative and efficient solutions
What you’ll bring to the Service Desk Technician role: - Troubleshooting fundamentals
- Current Windows Operating Systems and built-in applications
- Troubleshooting iOS Mobile devices and applications
- Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)
- Cyber security fundamentals and best practices including identity and access management
- Conferencing audio/visual solutions and VOIP technologies
- A desire to learn new technologies and grow their technical skill set
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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