Ria Health
Location
San Antonio, TX | United States
Job description
Ria Health, the next-generation telemedicine solution in the effective treatment of alcohol addiction is seeking a Remote Medical Assistant II. The medical assistant will be an integral member of his / her care team, working together to provide superior care and service to a panel of primary care patients.
JOIN THE RIA HEALTH TEAMThe Medical Assistant has a background in both technology and the medical support space. This candidate takes pride in their work and professionalism, ensuring they are communicating in both an efficient yet compassionate way with Ria Health Program Members and Ria Health Clinical/Coaching Team. The Medical Assistant will have a passion for caring for patients while being part of a rapidly growing healthcare/tech company driven to change Alcohol Use Disorder treatment throughout the United States.
Reporting to the Practice Manager, the Medical Assistant will be an integral member of his / her care team, working together to provide superior care and service to a panel of primary care patients.The Medical Assistant will be expected to have a global view of the day and support the patient, provider and other members of the care team to provide patients with comprehensive / effective virtual visits and complete the tasks of the day as efficiently as possible.The Medical Assistant (and all other team members including physicians) will be expected to continually critique his / her role and offer suggestions for improvements and efficiencies in the process design. Medical Assistants from one team may be asked to support other teams as needed and can expect the same support from their colleagues.
Responsibilities:
Create a Welcoming, Compassionate, and Safe virtual waiting room for patients.
Manage the flow of patients within the virtual waiting room.
Virtually engage patients while documenting their medical history/current information (through Ria Healths EMR), and confirm the purpose of virtual visit (via Zoom).
Establish and maintain patient confidence, complying with HIPPA regulations, and safeguard both medical records and confidential data/patient history/information.
Offer high-level support by communicating patient information and virtual waiting room flow (patients waiting) to virtual Ria Health Clinicians or Coach.
Ensure adherence to company standards, policies and procedures, federal, state, and local requirements at all times.
Email and end of day procedures i.e answer Emails or escalate to the appropriate provider.
Problem solving patient complaints and helping with Complex Patients. Knowing when to escalate the situation or deescalate the patient.
Acknowledgment that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.
Efficiently execute daily administrative responsibilities as delegated, while remaining readily accessible to support teammates during intervals between patient appointments.
Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination.
Goals:
Establish trust with Ria Health Members by actively listening and providing truly helpful information at a manageable pace.
Offer high-level support to the Clinical team as well as other departments as needed.
Represent Ria Healths dedication to both healthcare and technology advancement by offering a background/knowledge of career experience in both the tech space and medical support area.
Requirements: Education and Experience
Ability to quickly build rapport and trust with patients and Ria Health Team
1-3 years experience as a Medical Assistant (either in a traditional or virtual office)
Athena EMR experience preferred
Familiarity with addiction treatment programs from community meetings to rehab is preferred
Polished and professional in presentation and communication
Active listener, excellent verbal and written communication skills
Experience working with various computer applications/ tech savvy preferred
Flexible, naturally curious in the discovery of solutions to current company challenges, interest in tech/healthcare industry
PROVIDE CARE AMID COVID19
With the COVID19 crisis, there has been a tremendous increase in anxiety, trauma, and stress for millions of people, increasing the misuse of alcohol. As a center of excellence in treating alcohol misuse, Ria Health has been enlisted to rapidly provide care to people across the United States, which will require additional care team members. We seek care team members who are motivated to provide high quality, patient-centered, evidence-based care in a telemedicine setting. In the immediate term, opportunities include full-time, part-time, and contracted positions.
ENJOY RIA HEALTH BENEFITS
Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction
Experience professional growth within a rapidly expanding tech-healthcare company
Work remotely anywhere in the United States
Career opportunities include full-time, part-time, and on a contract basis
Competitive compensation
Telehealth training and development
Unlimited PTO for full-time team members
EQUAL EMPLOYMENT OPPORTUNITY
Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ria Health Mission:
We strive to help adults who are in distress due to alcohol misuse and who are courageous
enough to take steps to change their relationship with alcohol. To uphold our mission we provide compassionate high quality evidence-based care that instills dignity and encouragement. We accomplish this through our team of dedicated healthcare
professionals removing barriers of stigma, time and affordability by providing our services
through telehealth. We achieve our mission by helping people achieve optimal well being through changing their relationship with alcohol.
Ria Health Vision:
Be a sustainable business that provides accessible, effective and affordable evidence based
behavioral health care to all. By building a values based culture where Rianistas are excited and engaged in doing their best quality work teaming to impact millions of lives of our members, their families and their communities.
Ria Health Values:
Compassion we promote a culture of empathetic care and communication. We actively listen, we always encourage and we provide support.
Integrity we are honest, open, ethical and fair. We hold ourselves accountable when we make mistakes.
Teamwork working together we will achieve great things.
Embrace Change we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.
Always Learning We celebrate curiosity and discovery through development and research.
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