Location
East Providence, RI | United States
Job description
Kforce has a client that is seeking a Contact Center Analyst in East Providence, RI.
Summary:
The primary function of the Contact Center Analyst will be to triage incidents, escalate system issues, manage, and follow through to resolution of all technical incidents raised by our business partners. The team is dedicated to support of multiple contact centers with a focus on telephony related systems as well as core desktop applications utilized by various contact centers. In addition to triage and escalation of incidents, the team will prepare and present reports for senior management with impact assessment. The role includes building of relationships with business partners, agents, and external service providers for service and support of our technology systems.
Job tags
Salary
$36 - $42 per hour
