ESolutions, Inc.
Location
Portsmouth, NH | United States
Job description
Job Title:- Desk Side Support / FSO
Location:- Portsmouth, NH
Duration : 12+ Months
Number of Positions: 1
Contract to Hire : Possible based on performance
Job Description:
As a Field Engineer , you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk-side support technician. You will be directed by the Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware, and networking support for desktops, laptops, and servers and maintains PCs and associated software, networks, servers, and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor, and dress. Ensure customer satisfaction throughout the service delivery transaction. Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Responsibilities :
Provides support for software, hardware, and networking support for desktops, laptops, and servers and maintains PCs and associated software, networks, servers, and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor, and dress. Ensure customer satisfaction throughout the service delivery transaction. Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Prescreen Questions:
Are you at least 18 years of age?
How many years' experience do you have with Laptop Break/Fix?
How many years' experience do you have with Windows 7?
How many years' experience do you have with Lenovo Hardware?
How many years' experience do you have with Apple?
How many years' experience do you have with Troubleshooting?
How many years' experience do you have with Software Installs?
How many years' experience do you have with Networking?
Have you ever worked for Unisys as a FTE or Contractor? If so when and who were you under?
Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?
Job tags
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