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Location

Manassas, VA | United States

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Job description

Department: Regional Campuses

Classification: GMU Worker

Job Category:  Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Evenings/Weekends

Location: Manassas / Sci-Tech

Telework Friendly: On Site Required

Salary: $14.00/hour, commensurate with experience

Criminal Background Check:  Yes

Financial Background Check: Yes

About the Position:

The George Mason University Freedom Aquatic and Fitness Center, located on the Science and Technology campus in Manassas, VA, is seeking positive, customer-focused individuals to join our team as Customer Service Agents. 

Customer Service Agents comprise the mainstay of Freedom Center's Customer Service Department - more commonly called the Front Desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency is paramount.

Responsibilities:

Customer Service Agents are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim-lane reservations, along with on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest.

Available Shifts (Days/Times):

Mondays, Wednesdays and Thursdays (4pm-9pm, or 8pm some evenings, plus rotating weekends)

Required Qualifications:

• Previous customer service, cash-handling, and computer/database experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very diverse and multicultural community population; ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
• Candidates must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

Preferred Qualifications:

• Previous sales experience.

Instructions to Applicants: 

For full consideration, applicants must apply for  Customer Service Agent at ; complete and submit the online application; and provide a cover letter, resume, and a list of three professional references with contact information.

Posting Open Date:  November 3, 2023

For Full Consideration, Apply by:  November 30, 2023

Open Until Filled?:   Yes

About George Mason University

George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.

Connections working at George Mason University

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