Bilingual Customer Service Representative

Location

Victoria, TX | United States

Job description

We are looking for a qualified bilingual customer service representative.

Responsibilities of a Customer Service Representative

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information.
• Must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Filing
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentations skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service
• Take payments

Rent-A-Center is a rent-to-own industry leader with a mission to improve the quality of life for our customers. We understand that making decisions about big items like furniture, appliances, and electronics is a big deal, which is why we offer the Rent-A-Center Worry-Free Guarantee: We give you the name-brand items you want, like Ashley Furniture, Whirlpool appliances and Samsung electronics, at a payment you can afford with the option to own it when you're ready. Plus, we offer 6 months same as cash, an early purchase discount, competitor price match and free same-day delivery.

Job tags

Salary