Data Specialist I

Location

Rockville, MD | United States

Job description

Job Description:

The Data Support Specialist is responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with Development and Customer Support by assisting with complex inventory configurations for clients. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handle inbound client calls, and support our internal teams on all aspects of inventory data. In addition to daily responsibilities, you will be tasked with more complex projects to complete alongside standard casework.   This is a mid-level, remote position reporting to the Headquarters location (Rockville, MD).  

Essential Functions:

• Utilize all available tools to provide excellent customer service to our clients while maintaining rooted in best business practices
• Maintain and work through assigned casework adhering to quality standards and established process
• Have a working knowledge of our core systems, processes, applications, and DQL (DealerOn Query Language)
• Configure complex Lot Sources
• Investigate and troubleshoot data issues (pricing, missing vehicles/photos)
• Assist team members with troubleshooting and communications
• Identify and resolve customer requests promptly and accurately
• Be a mentor for new hires

Required Skills/Experience:

• Bachelor’s Degree or equivalent experience
• 2 years of office and/or customer-facing work experience
• Previous knowledge and experience working with a database (SQL)
• Experience with a Content Management System (WordPress)
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Detail-oriented
• Strong data management skills
• Identify and resolve customer requests promptly and accurately
• Demonstrate strong business to business communication
• Ensure quality of work meets company’s standards
• Professional, friendly demeanor

Preferred Skills/Experience:

• 3 or more years of relevant experience
• Experience in a fast-paced, environment.
• Working knowledge of HTML/CSS
• Interpersonal skills
• Strong abstract problem-solving skills. Willingness to see how things relate even if not immediately obvious; open-minded regarding possible solutions.
• Strong working knowledge of the Internet, computer systems and Microsoft Office products (Word, Excel and Outlook)

#LI-Remote

The salary range for this position is $37,500 - $66,300.

The maximum range shown represents your earning potential with DealerOn for the life time of the role.

The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.

This is a remote position and is available in various US locations; however, it is not open to residents of…

Alabama (AL), Alaska (AK), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Hawaii (HI), Idaho (ID), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Massachusetts (MA), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Oklahoma (OK), Roade Island (RI), South Dakota (SD), Vermont (VT), Washington (WA), Wisconsin (WI), and Wyoming (WY).

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work ).

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Salary