Iowa State University
Location
Ames, IA | United States
Job description
The Lloyd Veterinary Medical Center is seeking a qualified candidate to be a receptionist for our Small Animal Hospital. Under general supervision, provide assistance to clients in acquiring Hospital services. Assist Veterinary students and doctors in locating medical documents and other client information. Operate client and patient software program to access data and also to update and enter information.
Open Positions:
1. 1st Shift: Monday - Friday, 8:00am - 5:00pm, no weekends.
2. 2nd Shift: 1pm -10pm, flexible schedule, will work Saturdays.
Characteristic Duties and Responsibilities
⢠Schedule appointments using client and patient software to record the appointment.
⢠Determine if it is an emergency situation and which services to schedule.
⢠Relay information and requirements for the appointment to client or referring veterinarian.
⢠Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.
⢠Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.
⢠Receive and register clients.
⢠Collect information from client and establish or update client and patient information using the client and patient software program.
⢠Establish account.
⢠Enter exam fee and medical record fee.
⢠Compile charges on the account according to hospital policy.
⢠Collect deposits from clients for inpatient care.
⢠Enter payments and adjustments to clientâs accounts.
⢠Prepare paperwork for patients visit.
⢠Assist veterinarian in pulling medical records or locating patient history.
⢠File client information in permanent files.
⢠Take prescription and food orders and deliver to appropriate veterinarian or pharmacy or customer as appropriate.
⢠Deliver prescribed medication and supplies to clients.
Knowledge, Skills, and Abilities
⢠Ability to communicate by phone and in person with individuals in a variety of situations in a positive and helpful manner.
⢠Ability to maintain confidentiality of medical records.
⢠Ability to multi-task and deal with multiple priorities.
⢠Knowledge of veterinary hospital routines and functions.
⢠Ability to assess emergencies and refer to appropriate hospital staff.
⢠Knowledge of medical terminology.
⢠Knowledge of animal disease symptoms.
⢠Ability to come in contact with animals.
⢠Ability to work in an environment that houses and heals sick animals.
⢠Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood.
⢠Ability to utilize veterinary client and patient registration system.
⢠Ability to enter data with speed and accuracy.
⢠Ability to provide assistance to veterinary students who are learning office systems and processes.
⢠Ability to work as part of a team.
⢠Ability to retrieve files and pet supplies.
⢠Ability to carry/hold/restrain animals.
To apply for this position, please click on âApplyâ and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
About Iowa State University
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.
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