Location
Fremont, CA | United States
Job description
Hi Friends,
I am sending requirement, kindly get back to me if the job description suits you.
Job Title: Help Desk Analyst
Job Location: Columbus, Ohio
Contract Type: Contract
Role Description:
• Provides technical assistance, support, and advice to end users forhardware, software, and systems.
• Provides hands-on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Serves as a contact for users having problems using computer software,hardware, and operating systems, and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware,systems, and procedures.
• Talks with technical and non-technical co-workers to research problem andfind solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Experienced with a variety of call-tracking software and systems.
• Reads trade magazines and engages in independent study to maintaincurrent industry knowledge.
• Follow quality standards, and displays strong customer service skills.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.
Regards,
Akash Patel
Technical Recruiter
Info Way Solutions LLC
Contact: 9255926158,EXT-154
Email:
[email protected] Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA – 94538
About the Company:
Info Way Solutions LLC
Job tags
Salary
