Chewy
Location
Jessup, PA | United States
Job description
Our Opportunity:
Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...
What you'll do:
Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
Identify needs or gaps in learning process and in consultation with Operations Teams
Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
Recruit and observe team of on the floors trainers for process training
Conduct train-the-trainer sessions
Conduct Leadership training
Facilitate courses or learning sessions with all process job roles and with Leadership as needed
Track all training conducted across shifts and areas
Maintain daily communication with Operations, HR, Recruiting and other teams
Conduct remediation training as needed
Maintain knowledge of operation processes for ongoing assessment of the training process
Perform other duties as assigned
What you'll need:
BA, BS or equivalent experience
4+ years of successful training experience and demonstrated proficiency in delivering and creating training
2-4+ years leading a team within a training/learning, HR or similar function
2-4+ year in Operations or process improvement role
Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
Understanding of fulfillment/distribution center/warehouse processes and flow
Well-developed observational and analytical skills
Effective verbal and written communications skills
Able to work flexible schedules / shifts as needed for 7 day operation
Proven skills for planning daily/weekly tasks and adapting to competing demands
Strong skills developing relationships across all levels and functions
Must be willing to travel
Bonus:
Instructional design using ADDIE, TWI model, or similar
Facilitation / presentation skills
Ability to work in a fast paced distribution environment
Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
Detail oriented and accurate
Ability to focus attention on details
Ability to prioritize, manage and complete projects with tight deadlines
Familiarity with process improvement methodologies such as LEAN or Six Sigma
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to operate a computer utilizing a keyboard. The employee may occasionally be required to operate a telephone. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] .
If you have a question regarding your application, please contact [email protected] .
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Job tags
Salary
