Software Technology Inc
Location
North Carolina | United States
Job description
Typical Experience: 84+ months
This person is required to sit onsite. The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management -Skill Required /Desired Amount of Experience | |||
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. | Required | 7 | Years |
Installing and imaging new computers and loading of appropriate software for customers. | Required | 7 | Years |
Installing local and network printers and other peripherals and configuration of same. | Required | 7 | Years |
Migrating data and user profiles. | Required | 7 | Years |
Documenting process and procedures related to technical field support activities. | Required | 7 | Years |
Demonstrates knowledge and a working experience with ServiceNow call tracking system. | Required | 7 | Years |
No. Question | |
Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
Question2 | Please list candidate's email address HERE. |
Question3 | Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. |
Question4 | Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? |
Question5 | Candidates submitted above the rate of $$$ may not be considered. Do you accept this requirement? |
Question6 | The position will require onsite work. Field work will be required in Nash County. Do you accept this requirement? |
Question7 | Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? |
Job tags
Salary