Ledgent Technology
Location
Hillsboro, OR | United States
Job description
Desktop Support Specialist
Hillsboro, OR
$60-65k
Our client seeks an experienced Technical Support Specialist
Primary contact for IT department inquiries
Responsibilities include maintenance and installation of hardware and software
Maintenance of the active directory
Provides recommendations in areas requiring advanced technical competency
Enjoys troubleshooting challenges and demonstrates strong problem-solving skills
Maintains timely communication with customers
Ability to translate technical terms to non-technical users
Part of an onsite IT team of six members supporting the manufacturing facility
Tasks include managing the ticketing queue, coordinating with vendors
Creation and maintenance of written work instructions, job aids, and visuals
Position Summary
This person works under general supervision providing leadership and coordination of project teams based on established business strategies to ensure continual improvement, customer satisfaction, and adherence to company policy.
The person uses their technical knowledge to act as the primary contact for the IT department inquiries, maintenance and installation of new hardware and software, perform system analysis, and make recommendations in areas that require a high level of technical competency.
Essential Functions
Provide on-site and remote technical support to end users and site IT infrastructure (including network, cabling, print, audio/video and office setup), troubleshooting hardware and software problems.
Install software, updates, and upgrades on the computers and workstations on the network. Support Microsoft operating systems and applications.
Report to users and management regarding updates on ticket status, resource needs, and projected outcomes of service tickets.
Work with IT sysadmin to setups and maintain existing infrastructure environments and assist with local changes.
Create, review, and update documentation and recommend modifications to procedures that impact the use of desktop and application systems,
Keep troubleshooting records and communicate with customers timely when their requests are completed.
Manage the ticket queue in ticketing system and ensure they are resolved and closed within the defined service level maintenance.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
Education and Experience
Bachelor's degree in computer science or equivalent applicable education and work experience is required
2-4 years of professional experience in IT Microsoft Desktop Support.
ITIL, Network+ Certification
Vendor certification (Microsoft, Dell, other )
Experience with Microsoft Active Directory
Proficient in Microsoft operating system, TCP/IP, LAN systems, Veritas NetBackup, VPN, Microsoft Deployment Toolkit (MDT) solutions
Intermediate PC skills required, including Microsoft, VMware administration and support.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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