Veeva CRM Administrator/Business Analyst

Location

Santa Barbara, CA | United States

Job description

ABOUT KATE FARMS

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. 

Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

POSITION OVERVIEW

We are seeking a skilled and experienced Veeva System Administrator to join our dynamic IT team. As a Veeva System Administrator, you will be responsible for configuring and maintaining our Veeva systems. The ideal candidate will have a strong background in system administration, a deep understanding of Veeva applications (CRM, Network, and Vault PromoMats), and the ability to support critical system integrations and collaborate with cross-functional teams to optimize and enhance our Veeva ecosystem.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. System Configuration and Maintenance:

• Configure and maintain Veeva applications to meet business requirements, including Veeva CRM, Network, and Vault PromoMats.
• Execute and implement customization requests by Functional Administrators, including configuration, creating workflow triggers, workflow alerts/messages, automated email responses, etc.

· Manages routine business processes (Call Plan, Alignment, Account Profile, etc) and data loads/unloads that may require using tools such as Force.com, Data Loader, Excel Connector, and/or API tools.

• Supports the Veeva and Kate Farms account management processes and tools, including data change requests (DCRs), sample account creation, duplicate management, and other processes.

· Collaborate with development teams and configure Veeva systems to integrate them with other enterprise applications, including the Sample Order Fulfillment system, MDM and Contracting systems, etc.

• Support integration with Veeva Compass, related MyInsights Dashboards, and reporting.
• Maintain comprehensive work instruction documentation of system configurations, processes, and procedures.

· Assist Commercial Operations Team with direction on data structure/report types required for reports and dashboards.

• Supports Medical Marketing’s use of Veeva, including maintaining the integrity of Closed-Loop Marketing and Veeva Approved Email content tracking within Vault PromoMats system.

· Manage, configure, and support Veeva Vault PromoMats configuration and setup of Kate Farms content review processes (marketing collateral, Packaging) by collaborating with Process Manager(s).

1. User Support and Training:

• Provide support to end-users, addressing inquiries, issues, and requests related to Veeva systems via the Veeva Support mailbox, direct emails, etc.

· Provide subject matter expertise for Training development and roll-out to the field.

• Develop and conduct training sessions for users to ensure effective utilization of Veeva applications.
• Manage and create user Veeva Help Documentation and Videos, which will be used for Training and User Self Help

1. Security and Access Management:

• Implement and manage security protocols to safeguard data integrity and protect against unauthorized access.
• Administer user access permissions and roles, ensuring compliance with security policies.

· Conducts regular security/licensing audits, including new user setup, deactivation, and short-term vacant territory coverage account access.

1. Collaboration:

• Work closely with cross-functional teams, including Business Operations, Sales, Marketing, Content Review Team, and Compliance, to understand business requirements and ensure Veeva systems align with organizational goals.

· Collaborate as a Team Member of the Salesforce/Veeva Governance Team to maintain one cohesive integrated salesforce instance, including appropriate alignment for sandbox refreshes and coordination of Salesforce and Veeva releases.

· Champion for sales advisory committee and Digi-Ops Team that will assist in field adoption and Tier 1 support.

• Collaborate with vendors and consultants on projects and system changes.

5. Quality Compliance

· The VSA will be responsible for the system's overall compliance, including using Chatter, Outlook, iPad applications, user application usage, and data recording.

· Ensure system configuration and data security meet company compliance policies to reduce the visibility of Patient Information and Concerns. 

· Adheres to governed change control procedures and assures that appropriate steps/approvals are taken to promote system changes from Dev to Test to Prod as required.

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree or equivalent experience, advanced degree or MBA preferred
• Veeva Certified Administrator preferred
• 5+ years of Veeva system administration experience
• 5+ years of data analysis, Master Data Management (MDM) tools, and/or ETL experience
• Minimum 2+ years’ experience in supporting Field Sales Operations
• Proven experience with developing and implementing processes as they relate to business applications
• Must have excellent communication and training skills with a strong desire to be the voice of the user in communicating issues/opportunities with management
• Understanding and experience using business intelligence systems (i.e., Business Objects, PowerBI, etc.)
• Proven ability to manage cross-functional projects with aggressive timelines
• Third-party vendor and resource management experience is required
• Demonstrated ability to design and implement sales processes and infrastructure to meet business needs
• Experience with cross-functional collaboration with IT, Medical Marketing and Customer Care
• Demonstrated experience in driving and managing change within an organization and multiple shifting priorities
• Candidate should be a strategic thinker, passionate about delivering results, and intellectually curious
• Energetic and collaborative personality
• Analytical and process-oriented
• Outstanding interpersonal and communication skills and a "how can we get this done" attitude
• Polish – the ability to conduct yourself with the most senior levels of the company
• Take pride in delivering high-quality work and delighting clients with excellent results
• Think deeply, but also act quickly
• Curious – no fear of asking questions and willing to admit that you don't know the answer
• We're in an industry that is constantly evolving – comfort with ambiguity is very important
• Low ego, a team player
• Ability to juggle multiple ongoing projects while maintaining keen attention to detail

· Cross-functional team player

· Strong commitment to company mission and values.

· Ability to work independently and collaboratively in a fast-paced, dynamic environment

· Respectfully shares and accepts feedback willingly from all levels of the organization

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Effectively handle lifting of various objects weighing up to 12 pounds.

While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs.

Possess the ability to sit at a computer for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations.

It is Kate Farms policy that any position that requires regular interaction with healthcare

professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law.

In compliance with Colorado’s Equal Pay for Equal Work Act (EPEWA), New York City’s Human Rights Law (NYCHRL), and

California’s Pay Transparency bill (SB 1162) we are disclosing the compensation, or a range thereof, for roles that will

be, or could be performed in Colorado, New York City, or California. If the position applied to is not located in Colorado,

NYC, or California, the following information may not apply. Salary Minimum: $ 98,791 Salary Maximum $117,952 . The

base salary range above represents the low and high end of the Kate Farms salary range for this position. This range will

vary and may be above or below the range based on various factors including but not limited to location, experience,

internal pay alignment, and performance. The range listed is just one component of Kate Farms’ total compensation

package for employees. Other rewards may include annual bonuses and short- and long- term incentives.

Kate Farms cares well for its employees, and it shows through the provision of standout benefits

such as Medical, Dental, Vision, Life Insurance, FSA, 401k Retirement Plan, Paid Time Off, Remote

Work options and many more outstanding company perks.

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