Director of Desktop Engineering
Location
Montpelier, VT | United States
Job description
Kforce has a client seeking a fully remote Director of Desktop Engineering to join their team.
Responsibilities:
- Responsible for the operation, maintenance, and support of all desktop infrastructure across multiple physical sites and remote locations
- Manage a team of Desktop Engineers, providing technical leadership, strategic direction, delegation of responsibility and identifying and providing staff development
- Research, propose and implement enhancements to the desktop infrastructure to meet company objectives
- Responsible for the delivery of Desktop Engineering projects on time and within budget
- Develop relationships with business stakeholders soliciting feedback on ways to improve support services and better align with business priorities
- Work with IT stakeholders, pursuing opportunities to leverage technology to achieve IT objectives
- Introduce and leverage industry standard reporting metrics through usage of KPI's, SLA's and OLA's
- Compile weekly, quarterly and annual reports and metrics. Report out to management and customers
- Create and implement policies and procedures to maintain efficient operations
- Collaborate with the IT Infrastructure and Information Security teams to improve and enhance desktop security
- Work to continuously improve Desktop Engineering processes by providing new and innovative ideas to increase automation, add value and ensure quality customer service
- Periodic travel will be required
Job tags
Salary
$60 - $70 per hour