Location
Brooklyn Park, MN | United States
Job description
The primary objective of this position is to provide administrative, reception, and transcription support to the police department. The main focus will be working the front counter and transcribing police incident reports. The police clerk will enter, maintain, retrieve and compile factual information through the computerized system(s) and disseminate such information to authorized agencies and persons, monitor compliance with data practice requirements, and respond to the public who make telephone or in-person contacts with the police department.
The individuals working in this capacity are on an assigned shift and are under the direction of the Support Services Supervisor and at times may be under the immediate supervision of the shift supervisor(s).
This position will work Wednesday through Saturday 8:00 p.m. - 6:00 a.m. The front counter is staffed 24 hours per day / 7 days per week. Please note, staff participate in a shift bidding process annually, so your schedule is subject to change.
Provide records management processing and transcription support to the police department: - Provide case report transcription support to the police department.
- Merge officer generated field reports into the records management system.
- Generate, process, enter, file, and retrieve agency records and reports.
- Enter, maintain, retrieve, and compile information using the computerized records management system and other law enforcement system(s).
- Process and scan case file documents into Laserfiche.
Provide first person contact and customer service to members of the public, other departments, or representatives of other agencies who initiate telephone or in-person contact to the police department: - Receive, process, or appropriately transfer incoming telephone calls utilizing a multi-line phone system.
- Respond to and serve residents and visitors at the public inquiry area of the police department.
- Communicate and relay information clearly and concisely.
- Monitor Portals (NCIC database) for incoming messages and high priority information pertaining to the police department.
- Obtain and distribute information from BCA/Portals to proper personnel.
- Enter/remove data on runaways / missing persons, stolen vehicles, stolen and recovered property and impounded vehicles.
- Query criminal history data requested by officers/investigators for case files.
Record requests - Review data requests and release information to the public and other government agencies in compliance with, and as outlined in the MN Data Practices Act, utilizing JustFOIA software.
Additional Work Duties - Process and issue animal impound paperwork and collect fees on animals impounded in Brooklyn Park.
- Operate register to process relevant cash, card, and check transactions for department related requests.
- Remain cognizant of police radio traffic and properly operate police radio.
- Assist with training others when the need arises.
- Perform other duties as assigned or apparent.
Education
- High school diploma or equivalent
Experience - Two (2) years of work experience providing administrative support/customer service/technical support
- One (1) year data entry experience
- Ability to type a minimum of 45 words-per-minute.
Knowledge, Skills and Abilities - Basic working knowledge of Microsoft Office Suite applications and programs
- Ability to exercise sound judgment to identify and resolve issues/problems
- Ability to effectively explain routine and complex information to residents and the public from a variety of diverse cultures and backgrounds
- Ability to professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties
- Ability to effectively handle conflict and respond calmly to frustrated/angry residents
- Ability to calmly and effectively respond to emergency situations
- Ability to work independently with minimal supervision and direction
- Ability to maintain confidentiality of private and confidential data/information as well as police department activities
- Ability to interact, develop and maintain positive and professional working relationships
- Ability to clearly, concisely, and effectively communicate, both in verbal and written formats
- Stable work history
- Ability to provide a level of customer service that meets or exceeds customer expectation and satisfaction
- Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds
- Embrace and engage in cultural shift toward Continuous Improvement
Desired Qualifications - Associate degree or advanced coursework/professional training in administrative support, business, law enforcement, criminal justice, corrections or related field
- One (1) year of transcription experience
- Advanced professional training in or additional experience providing customer service
- Previous experience transcribing statements
- Previous experience working with people from various cultural, socioeconomic, racial and ethnic backgrounds
- Fluency in Spanish, Hmong, Russian, Somali, Laotian, or Vietnamese
Background Check The City has determined that a criminal background check and/or qualifications check are necessary for this job title. Applicants are required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Selection Process The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an examination. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Human Resources reserves the right to limit the number in any phase of the selection process. Candidates will complete a typing test to verify they can type at least 45 words-per-minute. We recommend you take an online typing test to confirm you can meet the minimum requirement.
About Brooklyn Park
Brooklyn Park, a thriving northwestern suburb of Minneapolis, is the sixth largest city in the state with over 86,000 residents and 30,000 jobs. 109 sworn officers serve the community of Brooklyn Park. As the 11th fastest growing city in Minnesota, the city has become even more vibrant because of our remarkable racial and cultural diversity. 54 percent of residents are people of color, 22 percent are foreign-born, and more than a quarter speaks a language other than English at home.
We welcome applications from all individuals, including (but not limited to): people of all abilities, persons of color, Veterans, LGBTQ and women. If you need these materials in an alternate format or if you have a disability and need assistance with the application process, please contact Janis Lajon at either 763-493-8016 or via e-mail at
[email protected] .
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