Service Technician Intern

Location

Plymouth, MN | United States

Job description

Are you looking for a position where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy.   We exist to improve the living experience of our customers and enrich the lives of our team members.

Care is what sparks Pella Passion.  It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. 

The purpose of this position is to provide real world experience and exposure to Field Service responsibilities for individuals pursuing an interest in related fields. This role will support the Service Technicians and occasionally other Field Service and Service Advisor roles. This position must maintain enthusiasm for learning and acquiring new skills and must have a proactive attitude towards taking on tasks and seeking opportunities to grow. As the Service Technician Intern, this role will have a learning objective to gain hands-on experience in mechanical troubleshooting, construction terminology, window and door functions and features, customer service, and professional communication.

 

This position will be temporary during the Summer of 2024 for a duration of 8 to 12 weeks, and approximately 30 to 40 hours per week.

 

Here’s what winning looks like in this role:

• Shadow experienced technicians to learn how to maintain and repair Pella products
• Assist in diagnosing equipment issues and performing necessary repairs under supervision
• Conduct routine inspections and maintenance tasks as directed.
• Collaborate with the Service team to ensure completion of repairs and maintenance schedules
• Document all service and repair activities accurately and maintain records.
• Participate in training sessions and team meetings to enhance technical skills and knowledge
• Complete service work orders and communicate any ongoing customer or product related issues with Service Advisors.
• Answer customer phone calls with the goal to help answer all calls live within 2 minutes and taking down information accurately to get to the right Advisor, help or answer simple questions or identify when a customer is escalated and needs to be live transferred to another advisor for immediate help.
• Complete a variety of office work as needed to allow for a well-rounded experience, including but not limited to reminder messages, follow-up messages, confirming appointments, etc.
• Meet company safety requirements by keeping work area neat and clean, following safety precautions, and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the supervisor or manager.
• Communicate continuous improvement ideas to the supervisor or manager.
• Maintain a valid driver’s license and be in compliance with company Fleet Safety Policy.
• Run products, materials, or tools to a jobsite.
• Shadow other departments of interest in the company.
• Behave according to Pella's Core Values.
• ​​​​​​​ Perform any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues.

Skills needed to win:

• Maintaining a clean driving record.
• Strong attention to detail.
• Ability to multitask and excel in a fast-paced environment.
• Customer Focused.
• Strong Computer aptitude.
• Positive Energy & Team Work Mentality.
• Results Orientated, Goal Driven & Self Motivated.
• Must have strong communication skills.
• Excellent Written and Verbal English skills required.
• Must possess a high school diploma or equivalent. 
• ​​​​​​​Must be actively enrolled in a degree program..

And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits at Pella Northland: 

• Competitive compensation.
• Casual work environment.
• Gain Professional Experience in an industry you’ll LOVE.
• Contagiously positive company culture!
• Work for a widely recognized company with a great reputation!
  
   

Does all of this sound good to you? Make your next move! Apply now. 

Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law.

If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test.

Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract.

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Salary