Location
Mount Vernon, IL | United States
Job description
Position Summary:
The Diamond Shift Coordinator will be responsible for running the restaurant in the
absence of exempt management personnel.
Placement in the Organization:
- Reports to the General Manager.
- Leads and assists all hourly staff during a shift.
Duties and Responsibilities:
- Oversees a shift by leading other hourly employees to ensure brand standards execution and adherence.
- Works with exempt management personnel to build strong team relationships and a positive work environment.
- Table touches and resolves guest complaints to ensure guest satisfaction.
- Coaches’ hourly employees on customer service skills, the service cycle, and other customer focused activities to meet or exceed customer service standards.
- Assists exempt management staff with hourly employee training and development.
- Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager.
- Completes shift walk-thrus, temperature checks, and counts down register drawers.
- All other tasks and duties as assigned.
Qualifications Required:
- One or more years’ experience as hourly restaurant employee; Unit Promotable must have successfully completed the Diamond Development Program.
- Completion of all e-learning job code modules.
- High school diploma or GED certificate.
- A neat, professional appearance.
- Food Safety Manager Certification.
- Strong problem solving skills.
- Places a value on diversity and shows respect for others.
- Strong oral communication skills and the ability to communicate with all levels within the restaurant.
- Communicates effectively in the English language.
- Ability to read and implement instructions.
- Basic math and cash handling skills.
- A customer service orientation.
- Ability to work weekends, holidays, and evenings.
Physical Requirements:
- The ability to stand and walk for extended periods of time.
- The ability to lift up to 35 pounds.
- Ability to tolerate extreme temperature changes in kitchen and freezer areas.
Denny's is the place that is always open for you to be who you want, with the people you want, over the food you want…whenever you want. We celebrate the inherent creativity of our food and the uniqueness of all people. So, come as you are. Enjoy pancakes for dinner or burgers for breakfast. You are always welcome at America’s Diner, where we are Open for Anything.
Job tags
Salary
