Location
Atlantic City, NJ | United States
Job description
Job Description
Golden Nugget Atlantic City has an excellent career opportunity for individuals that exhibit exceptional guest service and hospitality!
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Enrolls new Player’s Club members and provides customer service to new and existing members.
- Promotions Shift supervisor supervises and coordinates the work of 24 Karat Player’s Card Representatives during an assigned shift.
- Creates and implements training programs for all new employees.
- Ensures that all guests service inquiries and complaints are properly addressed.
- Has property level authority and responsibility for efficient, effective group service operation.
- Assists Promotions Manager in promotion activities.
- Contributes to the development processes and procedures.
- Responsible for the direct supervision, transmission of updated bonus information, training, payroll, and scheduling of Representatives.
- Assigns job duties and completes paperwork related to position according to established policies and procedures.
- Responsible for day-to-day implementation of programs and adherence to regulatory requirements.
- Performs other related duties as assigned.
EDUCATION/EXPERIENCE/SKILLS REQUIRED: Bachelor’s Degree in Marketing Preferred. One (1) to two (2) years of supervisory and customer service experience. PC experience a must. Excellent verbal and written communication skills needed. Prior experience working with the public preferred. Must possess a valid CER License or be eligible to obtain the credential from the NJ Division of Gaming Enforcement.
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email:
[email protected]
Job tags
Salary
