Location
Perrysburg, OH | United States
Job description
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
Compensation Data
Salary starting from $22.00 per hour based on skills and experience.
Purpose of the position
To perform installation activities (safety checks, corrective actions, and processes improvement) on load handling equipment (truck mounted forklifts, cranes, trucks, and trailers). Responsible for contributing to productive customer relationships as well as following best practices in all administrative and technical activities.
Main tasks and responsibilities
- Technical and product knowledge
- Staying up to date with technical developments as shown in internal service bulletins
- Staying up to date with technical specifications of relevant equipment
- Exceeding the customer expectations
- Conduct tasks in the way lead by the line manager to maximize customer satisfaction
- Follow Cargotec Customer Satisfaction Guidelines
- Risk management
- Protect self and others
- Follow applicable safety rules, agreed working practices and environmental requirements
- Alert line manager if equipment safety is jeopardized due to any reason
- Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
- Installation process
- Inspect, troubleshoot, report, plan and then conduct installation or repair as instructed by the line manager
- Keep adequate records and maintain documentation in line with agreed standards
- Commercial Awareness and Cost Effectiveness
- Plan and manage time and resources for maximum benefit of Hiab and the customer
- Make judgements about the most cost effective and efficient approach to providing service
- Maintain documentation to ensure accurate invoicing to the customer
- Manage and protect the security and traceability of parts
- New business opportunities
- Recognize sales opportunities and communicate with line manager
- Continuous Improvement
- Provide feedback to line manager to support continuous quality improvement
- Participate in innovative thinking about ways to improve service efficiency
- Coach/tutor junior colleagues and trainees as necessary
- Conduct self at all times in a way that promotes a positive image of the Hiab brand and follows the Code of Conduct
- Other duties, as assigned by the line manager
What you’ll need to succeed
Education:
- Minimal high school education/GED; Technical or Secondary College Preferred
- Suitable technical training
Working experience:
- Minimum of 2 years of experience of installations, maintenance, technical support or equivalent
- 3+ years of mechanical, hydraulic, or electrical operations preferred
Competence and skills:
- Customer-oriented
- Able to cope with stressful situations
- Capable of operating independently
- Appropriate diagnostic and troubleshooting skills
- Acts responsibly in the light of prevailing circumstances
- Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
- Able to safely operate equipment for the purpose of conducting tests and repair
- Basic computer skills
- High sense of urgency
- Service and customer focused
- Passionate about driving performance improvements
- Process oriented
- Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:
- Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
- 401k program with company match
- Personal time off and company-paid holidays
- You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
- Opportunities for career growth and competitive salary commensurate with experience
- Paid training
- Boot allowance
- Company mentoring program
- Tuition reimbursement for job-related continued education
Interested to join?
Please submit your resume/CV today for consideration!
#LI-ONSITE
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com
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