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Location

Bentonville, AR | United States

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Job description

What you'll do at

Position Summary...

What you'll do...

We are focused on investigating and resolving end user issues received via incidents and/or escalations from our mobility L1 support teams for corporate owned iPads, iPhones, XCovers, employee-owned BYOD devices. We engage L3 engineering teams as needed, and we also work out of Jira where users can report issues directly through an intake request.

GTP Mobility L2 is looking for a Systems Administrator that is a team player and works well in group/team settings to help us support over 1 million mobile devices around the globe.

What you'll do:

• Investigate end user issues by gathering device logs and utilizing previous knowledge, team knowledge, industry knowledge, and/or by researching the issue and creating knowledge. Test devices will be provided to help replicate issues.
• Troubleshooting end user issues by utilizing outlined troubleshooting steps, industry created troubleshooting steps, or self-created troubleshooting steps. Test devices will be provided to help ensure steps and to help resolve the end user issue.
• Maintain up to date incidents and Jira cards with investigation findings and troubleshooting steps to keep the end user updated on status.
• We currently have a hybrid work environment and are required to work in the office 2 days a week.

What you'll bring:

• Willingness to learn and a positive attitude.
• Mobile device troubleshooting experience.
• Apple iOS experience
• Android OS experience
• MDM console experience

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption.

People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Hardware assembly, maintenance, or support, Information technology or related field within the past 5 years, Project Design, Troubleshooting and code analysis, Working with common programming languages (for example, C++, Pearl, Visual Basic), Working with TeamForge

Associates: Computer Science, Associates: Information Technology

Primary Location...

PHYLLIS ST. N OF HWY 102, WEST SIDE OF STREET, BENTONVILLE, AR 72712, United States of America

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Salary