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Technical Delivery Manager


Insight


Location

Arizona | United States


Job description

As a Technical Delivery Manager or TDM you are responsible for collaboratively solving our customers’ most challenging problems. You will be part of a team whose primary responsibility is to provide outstanding technical support experience to our customers. From problem identification or hand-off to full resolution, you will own and manage the customer experience. Functions include resource management, service operations management, scope management, quality/satisfaction management and technical solutioning. You will be responsible for client deliverables including but not limited to communication plans, change management, service performance and overall client satisfaction. Incumbents offer supervision of technical team members and coordination with other managers to ensure our client’s technical solution expectations are met. The ideal candidate will be able to transition seamlessly between a client facing technical delivery professional, a senior engineer with SME level knowledge and leader of a technical team.

What you’ll do at Insight

What you’ll need to join Insight


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