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Location

Santa Cruz, CA | United States

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Job description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay—it's a space that blends comfort with career opportunities.

In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Join us at Hotel Paradox, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Santa Cruz's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Overview:

As an Event Manager, you would be responsible for executing written sales agreements for large-scale and complex full-service meetings, conventions and events and the successful execution of such events in the resorts continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
• This position primarily handles complex events
• Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
• Serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience
• Solve problems and/or suggest alternatives to previous arrangements if necessary
• Leads pre-event and post-event meetings for assigned groups
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions
• Manages customer budgets to maximize revenue and meet customer needs
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
• Manages group room blocks and meeting space for assigned groups
• Adheres to all standards, policies, and procedures
• Up-sells products and services throughout the event process
• Participates in customer site inspections and assists with the sales process when necessary
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
• Manages revenue and profitability associated with events
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups
• Reviews billing and payments with clients
• Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels
• Handles guest problems and complaints
• Makes presence known to customer at all times during entire event process
• Follows up with customer post-event
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
• Strives to improve service performance
• Sets a positive example for guest relations
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details

Qualifications:

1-2 Years hotel experience as Sales/Catering Admin, Banquet Captain or Events Coordinator

Compensation Range: The compensation for this position is $65,000.00/Yr. - $75,000.00/Yr. based on qualifications and experience.

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Salary