Location
Wisconsin | United States
Job description
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to help nourish the world.
Genus PLC has an exciting opportunity. We are looking for a Sales Support Specialist to provide professional and courteous service to internal and external customers by resolving concerns and placing product orders in a fast-paced environment. The position is located in our Deforest office and hybrid work is an option coming into the office 1-2 days per week. The Sales Support Specialist has primary accountability for providing requested products in an accurate and timely manner while educating customers on products and promotions related to semen and udder care.
- Provide professional and courteous service through effective listening techniques and projecting a sincere and enthusiastic demeanor with the goal of uncovering primary needs.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Process requests for quotes and orders accurately and timely; follow up with customer when necessary.
- Ability to think quickly and logically to ensure expedient response to customer inquiries.
- Enter information into multiple screens and multiple programs while listening to information from customers.
- Follow policy and procedure documents to provide customer services to satisfy business and customer needs.
- Build and maintain understanding of ABS business, products, services and the AI industry through industry training and literature.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Maintains up-to-date awareness of company activities and industry trends.
- Develop, implement, and maintain processes for continued best practice in department.
- Follow policy and procedure documents to provide customer services to satisfy business and customer needs.
- Work on special projects as assigned.
- Updates job knowledge by participating in educational opportunities.
- Uphold the Genus core values, mission and vision.
- Position may require work responsibilities outside of normal business hours.
- Performs other projects and responsibilities as assigned.
- High school diploma or equivalent required
- 1-3 years’ experience in a customer service or sales related role preferred.
- Agriculture experience with knowledge of dairy and/or beef preferred.
- Computer and systems knowledge and experience required.
- Authorized to work in the U.S. without sponsorship.
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
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