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Location

Lakewood, NJ | United States

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Job description

Senior Level 3 Project Engineer

Company Overview: We are a rapidly growing IT Managed Service Provider (MSP) company based in Lakewood NJ and Brooklyn NY. Our company specializes in providing comprehensive IT solutions and support to a diverse range of clients. As we continue to expand our operations, we are seeking a highly skilled and experienced Senior Level 3 Project Engineer to join our dedicated team with the incredible opportunity for growth.

Role and Responsibilities

• Team Lead responsibilities include but are not limited to, assisting lower-level engineers navigate support related issues and act as a supervisor/lead over their team to ensure the best service delivery for customers
• Serve as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians.
• Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients' server infrastructure.
• Utilize your experience with AVD, Intune and Azure to effectively manage and maintain clients' cloud-based solutions, ensuring proper integration and security.
• Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.
• Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.
• Log in to firewalls, switches, and other network devices to perform necessary configuration and troubleshooting tasks.

Qualifications and Skills

• At least 4 years of experience as an IT Technician, preferably in an MSP environment.
• Solid background in dealing with escalated technical requests and providing Level 2 support.
• Strong familiarity with server administration, including DNS management.
• Proven experience with Intune and Azure, demonstrating expertise in managing cloud-based solutions.
• Ability to prioritize and handle critical client technical matters with a sense of urgency.
• Excellent troubleshooting instincts and the ability to identify and resolve network and server issues.
• Proficiency in logging in to firewalls, switches, and other network devices for configuration and troubleshooting purposes.
• Strong team player with the ability to collaborate effectively in a fast-paced environment.
• Exceptional communication and interpersonal skills, promoting excellent customer service.
• Dedication to professional growth and staying updated with the latest industry trends and technologies.

Benefits

PTO

Full medical & dental package

Applicants must be authorized to work in the U.S.

Preferred Skills

DNS management

Azure

Intune

Firewalls

AVD

Network Devices

MSP

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Job tags

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Salary

$100k - $140k