Service Advisor

Location

New London, CT | United States

Job description

How You Will Make an Impact

Our guests expect luxury, value, and world-class service. As a Service Advisor , you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will directly impact whether we become our guest’s favorite place to service their vehicle.

What Winning Looks Like:

• Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
• Greet customers promptly
• Meet with customers and review services owed from point of purchase of their vehicle
• Increase customer satisfaction by building relationships
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales and executing retail promotions
• Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
• Participate in the development and documentation of standard operating procedures as appropriate
• Explain all work completed to customers

Skills Needed to Win:

• Ability to effectively manage time to meet and exceed targets
• A strong desire to succeed
• A team player who is focused on providing exemplary customer service
• Ability to work in a fast-paced work environment
• Strong organizational skills and detail-oriented
• High School Diploma or equivalent
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Minimum 1-year automotive service advisor experience
• Basic automotive knowledge
• Positive attitude, high energy, friendliness
• Possess a valid in-state driver's license and an acceptable driving record

About Us

• We have over 100 employees at 4 dealerships right in local New London
• We were ranked as Dealer of the Year winner in 2023 by DealerRater
• We are a team. Everyone plays a role in our success.

Benefits of Working at Secors':

• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package :

• Insurance: medical, dental, vision, life, 
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

Charles Secor Jr. has always had a love for the automotive industry and how it operated. His passion for the industry transformed into partnering with Virginia Secor his mother and owning a small lot of in the Town Hill section of Route 1. From there we started to evolve by adopting other dealership brands which include SAAB in 1976, Volvo in 1992, Subaru in 1995, CDJR in 2012, and finally Lotus in 2013. We provide high quality new and used vehicles ready for you. Our service center and body shop will tend to all your vehicles needs. As well as our amazing customer service provided throughout all of our departments. Secor Auto has proudly served Eastern Connecticut for over 50 years and counting.

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