SynergenX
Location
Tomball, TX | United States
Job description
SynergenX Health is looking for a Full Time Inbound Call Center Representative to join our team! If you are interested in being part of a great company with a bright future, read on!
We offer paid training and great benefits!
SynergenX Health is seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be a master multi-tasker with excellent communication skills and an upbeat attitude. CSR will be responsible for answering all incoming calls and emails, obtain inquiry information and book patients in Medical EHR System and handling customer questions and complaints. CSR must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, CSR should have a genuine desire to meet the needs of others. Our CSR are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
***This is not a remote position***
Experience:
Customer service experience preferred and familiarity with CRM system a plus. Knowledge of general medical terminology preferred.
Responsibilities:
Respond to incoming calls and messages in a timely manner throughout shift
Follow all communication procedures, policies, and guidelines during every customer interaction
Providing real-time scheduling support by booking patient appointments
Log all inquiries and manage Call Inquiry Log/CRM platform
Handle customer complaints respectfully and professionally; route to appropriate department
Identify customer questions, complaints, concerns, and overall needs
Assist as needed for other assigned administrative duties
Qualifications:
High School Diploma or GED required
Excellent Customer Service
Great Attitude
Excellent attention to detail
Strong verbal and written communication skills
Ability to Multi-task and consistently meet multiple deadlines
Ability to use good judgment and work with little supervision
Must be able to pass a routine background check
Benefits:
Health, Dental, & Vison
401K plan with match up to 5%
Paid time off
Closed the 6 major holidays
Tuition reimbursement after 6 months of FT employment
Employee discount on all our services offered for you and a plus one
Location & Hours:
Corporate Office- Houston, 77070
Monday through Friday 8am--5pm
Job Posted by ApplicantProJob tags
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